Customer Service Representative

Egreenservices; Amarillo (TX); Remote; USD 39,000 - 58,000; Full time

Benefits offered by this job

Generous benefits package

Job summary

Johns Hopkins is seeking a remote Customer Service Representative in Amarillo, TX to drive customer-centric experiences across call center operations. The role centers on translating customer journeys into actionable insights for the sales floor while owning renewal conversations and supporting junior team members.

The ideal candidate balances process improvement with strong listening skills, collaborates cross-functionally, and thrives in a fast-paced environment focused on growth and

Qualifications

• Experience translating data into actionable sales stories.
• Ability to mentor without taking over.
• Strong time-management and bias toward action.
• Comfort in a fast-paced, collaborative environment.

Responsibilities

• Translate Customer Journey Mapping dashboards into stories the sales floor actually uses
• Negotiate renewals before the sales marketing contract goes quiet
• Support junior account executives with prospecting and follow-up strategy
• Find the plainspoken hook that makes Amarillo, TX prospects lean in
• Convert webinar attendees into sales marketing demos within 48 hours
• Field objections on price the way a junior pro does it
• Tune the ad creative until the sales marketing cost-per-lead drops
• Mine Customer Success data for the relentlessly-kind story that wins the room

Skills

Customer journey mapping

Process improvement

Mentoring

Time management

Cross-functional communication

Active listening

Job description

Johns Hopkins wants a Customer Service Representative who knows that the best Call Center Operations is the kind a buyer never notices working. A remote Customer Service Representative seat at Johns Hopkins that pairs $39,000 - $58,000 with ownership, collaboration, and a long-term growth track.

Key Responsibilities

• Translate Customer Journey Mapping dashboards into stories the sales floor actually uses
• Negotiate renewals before the sales marketing contract goes quiet
• Support junior account executives with prospecting and follow-up strategy
• Find the plainspoken hook that makes Amarillo, TX prospects lean in
• Convert webinar attendees into sales marketing demos within 48 hours
• Field objections on price the way a junior pro does it
• Tune the ad creative until the sales marketing cost-per-lead drops
• Mine Customer Success data for the relentlessly-kind story that wins the room

What You'll Bring

• Equal parts Customer Journey Mapping depth and Process Improvement curiosity
• Comfort being the newest person in the room and the loudest in the notes
• The patience to mentor without taking over the keyboard
• Strong time-management skills and a bias toward action
• Cross-functional ease, from Outbound Calling engineers to Public Speaking marketers
• The kind of listening that makes the other person feel heard

Johns Hopkins is a quietly-ambitious engineering shop in Amarillo, TX where Call Center Operations and Process Improvement are treated as the same discipline. We hold space for disagreement, then commit fully once the sales marketing call is made.

Beyond $39,000 - $58,000, Johns Hopkins offers a generous benefits package and the chance to lead projects that build your skills.

Confirmed live today, applications for this sales marketing role land in real time.