Remote Customer Service Rep: Growth & Ownership

Egreenservices; Amarillo (TX); Remote; USD 39,000 - 58,000; Full time

Benefits offered by this job

Generous benefits package

Job summary

Johns Hopkins is seeking a remote Customer Service Representative in Amarillo, TX to drive customer-centric experiences across call center operations. The role centers on translating customer journeys into actionable insights for the sales floor while owning renewal conversations and supporting junior team members.

The ideal candidate balances process improvement with strong listening skills, collaborates cross-functionally, and thrives in a fast-paced environment focused on growth and

Qualifications

• Experience translating data into actionable sales stories.
• Ability to mentor without taking over.
• Strong time-management and bias toward action.
• Comfort in a fast-paced, collaborative environment.

Responsibilities

• Translate Customer Journey Mapping dashboards into stories the sales floor actually uses
• Negotiate renewals before the sales marketing contract goes quiet
• Support junior account executives with prospecting and follow-up strategy
• Find the plainspoken hook that makes Amarillo, TX prospects lean in
• Convert webinar attendees into sales marketing demos within 48 hours
• Field objections on price the way a junior pro does it
• Tune the ad creative until the sales marketing cost-per-lead drops
• Mine Customer Success data for the relentlessly-kind story that wins the room

Skills

Customer journey mapping

Process improvement

Mentoring

Time management

Cross-functional communication

Active listening

Job description

Johns Hopkins is seeking a remote Customer Service Representative in Amarillo, TX to drive customer-centric experiences across call center operations. The role centers on translating customer journeys into actionable insights for the sales floor while owning renewal conversations and supporting junior team members.

The ideal candidate balances process improvement with strong listening skills, collaborates cross-functionally, and thrives in a fast-paced environment focused on growth and