Customer Service Representative

Express Employment Professionals - Cincinnati East; Altoona (WI); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

PTO after hire (10 days annually)

Dental insurance options

Accident insurance options

Disability options (short/long-term)

Health insurance options support tools

Business casual environment

Job summary

Express Employment Professionals - Cincinnati East in Altoona, WI is seeking a Customer Service Representative to handle in-person and phone inquiries, schedule service requests, and support daily office operations.

The ideal candidate will have strong computer skills, QuickBooks experience, excellent communication, and the ability to multitask in a fast-paced environment. Temp-to-hire with a flexible full-/part-time schedule and a weekday focus.

Qualifications

• Previous customer service, administrative, or office support experience.
• Strong computer proficiency and ability to learn company software systems.
• Experience with QuickBooks.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Professional demeanor and customer-focused attitude.
• Ability to work independently and as part of a team.

Responsibilities

• Greet and assist walk-in customers in a professional and welcoming manner.
• Answer incoming phone calls and respond to customer inquiries.
• Schedule service appointments and coordinate technician routes.
• Handle customer service requests and service-related communications.
• Enter and maintain customer information and records.
• Utilize QuickBooks and other business software to support office operations.
• Communicate with customers regarding appointments, services, and follow-up needs.
• Assist with administrative and clerical duties as needed.
• Maintain accurate records and documentation.
• Provide exceptional customer service while building positive customer relationships.

Skills

Strong computer proficiency

Excellent verbal and written communica

Professional demeanor

Multitasking

Teamwork

Independent work

Tools

QuickBooks

Job description

Customer Service Representative

Location: Altoona, WI Schedule: Monday-Friday, 7:00 AM-4:30 PM Pay: $20.00-$25.00/hour DOE Position Type: Full-Time or Part-Time Available (20-40 Hours/Week) Status: Temp-to-Hire

Position Overview

We are seeking a friendly, organized, and customer-focused Customer Service Representative to join a growing service-based organization. This position serves as a key point of contact for customers, providing support both in person and over the phone while coordinating service requests, scheduling appointments, and assisting with day-to-day office operations.

The ideal candidate is comfortable multitasking in a fast-paced environment, enjoys working with people, and has strong computer skills. This role offers an opportunity to join a stable company with a strong history of growth and advancement opportunities.

Responsibilities

• Greet and assist walk-in customers in a professional and welcoming manner.
• Answer incoming phone calls and respond to customer inquiries.
• Schedule service appointments and coordinate technician routes.
• Handle customer service requests and service-related communications.
• Enter and maintain customer information and records.
• Utilize QuickBooks and other business software to support office operations.
• Communicate with customers regarding appointments, services, and follow-up needs.
• Assist with administrative and clerical duties as needed.
• Maintain accurate records and documentation.
• Provide exceptional customer service while building positive customer relationships.

Qualifications

Required

• Previous customer service, administrative, or office support experience.
• Strong computer proficiency and ability to learn company software systems.
• Experience with QuickBooks.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Professional demeanor and customer-focused attitude.
• Ability to work independently and as part of a team.

Preferred

• Scheduling or dispatching experience.
• Experience in a service-based, utility, home services, or technical environment.
• Experience handling high call volumes and customer inquiries.

Benefits

Full-Time Employees

• PTO available after hire (10 days annually).
• Dental insurance options.
• Accident insurance options.
• Short-term and long-term disability options.
• Company-provided resources to assist with health insurance options.
• Business casual work environment.

Why Join Us?

• Competitive pay of $20.00-$25.00/hour.
• Consistent weekday schedule.
• Opportunity to become a permanent employee.
• Growing company with a strong track record of advancement.
• Supportive and team-oriented work environment.
• Opportunity to learn a unique industry and develop valuable customer service skills.