Customer Service Representative

Motion Recruitment; Alpharetta (GA); Hybrid; USD 28,000 - 30,000; Full time

Job summary

Motion Recruitment is seeking a Customer Service Representative near Alpharetta, GA, for an initial 6-month contract with a view to full-time. The position is hybrid (office once a week) with a pay rate of $20–$22 per hour on contract.

Intermediate Excel proficiency and job references are required. The role involves handling inquiries, resolving past-due balances, and collaborating with internal teams to ensure a positive customer experience.

Qualifications

• High school diploma or GED required; college degree preferred.
• 3+ years of experience in accounting, collections or customer service/billing.

Responsibilities

• Approve resolution of customer service or billing complaints by authorizing refunds or adjusting bills.
• Approve the referral of unresolved customer grievances to designated departments for further investigation.
• Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
• Solicit sale of new or additional services or products.

Skills

Verbal communication

Written communication

Attention to detail

Customer service

Interpersonal skills

Independence

Documentation skills

Leadership

MS Word

PowerPoint

Education

High school diploma or GED

College degree preferred

Tools

Excel

Microsoft Word

PowerPoint

Job description

Our client is looking to hire a Customer Service Representative to support customer inquiries and ensure a positive client experience. This is an opportunity that is an initial 6-month contract looking to hire Full-Time located near Alpharetta, GA.

This is a great opportunity for someone early in their career who enjoys problem-solving, communicating with customers, and working in a fast-paced environment.

Schedule- (Hybrid: In office 1 day a week, likely to increase going forward)

Contract to hire (6-months contract to FTE)

Pay: 20-22/hr. on Contract

** Intermediate Excel Test and Job References required **

Summary: The main function of a customer accounting specialist is to interact with customers and colleagues on past due balances, account inquiries and resolve complaints. A typical customer accounting specialist is responsible for payment by end of month, determining the clients issue, offer possible solutions, collaborate with internal departments, or providing follow-up as needed. Customer accounting agents are inbound and outbound daily with emails/calls.

Job Responsibilities:

• Approve the resolution of customers service or billing complaints by authorizing activities such as refunding money and adjusting bills.
• Approve the referral of unresolved customer grievances to designated departments for further investigation.
• Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
• Solicit sale of new or additional services or products.

Skills:

Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.

Strong ability to work independently and manage ones time.

Strong ability to accurately document and record customer/client information.

Strong leadership and mentoring skills necessary to provide support and constructive performance feedback.

Previous experience with computer applications, such as Microsoft Word and PowerPoint.

Education/Experience:

High school diploma or GED required, prefer to have college degree3+ years of experience in accounting, collections or customer service/billing required.