Customer Service & Repair Coordinator (Collision)

Csn-Collision-1; Schaumburg (IL); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Benefits

Job summary

CSN Collision is seeking a customer-focused Customer Service Representative (CSR) to be the primary contact for customers during the repair process. You will coordinate with insurance companies, schedule repairs and rentals, process payments, and provide timely updates to customers and internal teams.

The role requires excellent communication, strong organization, and proficiency with scheduling and claims systems.

Qualifications

• Proven experience in a customer service role, preferably in automotive or collision repair industry.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency with computer systems and software, including scheduling and claims management tools.
• Ability to work effectively both independently and as part of a team.
• Detail-oriented with a commitment to accuracy.
• Valid driver’s license is an asset.
• Ability to remain calm and professional in high-pressure situations.

Responsibilities

• Greet customers warmly and maintain positive rapport throughout the repair process.
• Answer incoming phone calls, respond to emails, and handle inquiries professionally.
• Coordinate repair appointments, vehicle drop-offs, and pickups efficiently.
• Communicate with insurance companies to verify coverage, deductibles, and process claims.
• Manage rental car arrangements, including scheduling and returns.
• Process customer payments accurately and maintain detailed records.
• Update customers regularly on the status of their vehicle repairs.
• Assist in resolving customer concerns and elevate issues when necessary.
• Maintain organized documentation and update relevant management systems.

Tools

Scheduling software

Claims management tools

Job description

CSN Collision is seeking a customer-focused Customer Service Representative (CSR) to be the primary contact for customers during the repair process. You will coordinate with insurance companies, schedule repairs and rentals, process payments, and provide timely updates to customers and internal teams.

The role requires excellent communication, strong organization, and proficiency with scheduling and claims systems.