Customer Service Rep | Wildlight| Full Time| Days

University of Florida Jacksonville Physicians, Inc.; Yulee (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

University of Florida Jacksonville Physicians, Inc. is seeking a clerical assistant to support patient needs, greet visitors, and act as a liaison among patients, clinical staff, physicians, and office operations.

The role involves registration, appointment scheduling, messaging, data entry into the EMR, and cashiering for copays and other payments. UFJPI emphasizes excellent customer service and teamwork with the care team.

Qualifications

• High School Diploma or GED required at time of hire.
• 2 years of data entry experience preferred.
• 1 year of clerical/customer service experience, ideally in a health care setting.
• Experience with third party payors and inputting patient demographic material.

Responsibilities

• Prepares and maintains all clerical aspects of the medical records through established guidelines.
• Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up to date information on all established patients across multiple provider specialties as assigned.
• Maintains patient scheduling functions, and sets patient appointments through established guidelines.
• Receives and directs messages to the appropriate personnel; makes contacts to other departments, physicians, patients, and outside organizations as necessary for department operations.
• Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the EMR.
• Performs cashiering functions related to co-payments or other patient payments/collections.
• Provides excellent customer service for patients/families/representatives and other treatment team members.
• Participates as an active care team member in the coordination of patient care.

Skills

Data entry

Clerical/customer service

Healthcare experience

EMR systems

Education

High School Diploma/GED

Tools

EMR systems

Job description

Overview

Performs clerical functions required to service the needs of the patient, providers and organization. Serves as a liaison between patients, clinical support staff, physicians, and others. Provides excellent customer service and greets patients entering the department/practice.

Overview

Performs clerical functions required to service the needs of the patient, providers and organization. Serves as a liaison between patients, clinical support staff, physicians, and others. Provides excellent customer service and greets patients entering the department/practice.

Responsibilities

• Prepares and maintains all clerical aspects of the medical records through established guidelines.
• Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up to date information on all established patients across multiple provider specialties as assigned.
• Maintains patient scheduling functions, and sets patient appointments through established guidelines.
• Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel. Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations.
• Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record.
• Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department.
• Provides excellent customer service for patients/families/representatives and other members of the treatment team.
• Participates as an active care team member in the coordination of patient care.

Qualifications

• Experience Requirements: 2 years-Data entry preferred
• 1 year-Clerical/customer service -ideally in a health care related industry preferred
• Third party payors and computer experience for inputting data and reviewing patient demographic material

Education

High School Diploma/ GED required at time of hire

Additional Duties

Additional duties as assigned may vary.

UFJPI is an Equal Opportunity Employer and Drugfree Workplace