Customer Service Rep | Wildlight| Full Time| Days

UF Health; Yulee (FL); On-site; USD 22,000 - 28,000; Full time

Job summary

UFJPI is seeking a clerical services professional to support patient-facing operations in a healthcare setting. The role includes patient registration through direct data entry, appointment scheduling, and handling messages between patients, providers, and departments.

The incumbent will perform EMR data entry, cashiering for copays and other patient payments, and contribute to the coordination of patient care as a valued member of the care team.

Qualifications

• 2 years of data entry experience.
• 1 year clerical/customer service experience in healthcare preferred.
• Experience with third party payors and inputting data in EMR.

Responsibilities

• Register patients accurately with direct data entry for new and established patients.
• Schedule appointments and manage patient flows.
• Route messages to appropriate departments and staff.
• Enter patient dispositions, codes, orders, and payments in the EMR.
• Handle cashiering for copayments and patient payments.
• Provide excellent customer service and support care teams.
• Participate as an active care team member in coordinating patient care.

Skills

Data entry

Clerical duties

Customer service

Education

High School Diploma/GED

Job description

Overview

Performs clerical functions required to service the needs of the patient, providers and organization. Serves as a liaison between patients, clinical support staff, physicians, and others. Provides excellent customer service and greets patients entering the department/practice.

Responsibilities

Prepares and maintains all clerical aspects of the medical records through established guidelines.

Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up to date information on all established patients across multiple provider specialties as assigned.

Maintains patient scheduling functions, and sets patient appointments through established guidelines.

Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel. Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations.

Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record.

Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department.

Provides excellent customer service for patients/families/representatives and other members of the treatment team.

Participates as an active care team member in the coordination of patient care.

Qualifications

Experience Requirements

2 years-Data entry preferred

1 year-Clerical/customer service -ideally in a health care related industry preferred

Third party payors and computer experience for inputting data and reviewing patient demographic material

Education

High School Diploma/ GED required at time of hire

Additional Duties

Additional duties as assigned may vary.

UFJPI is an Equal Opportunity Employer and Drugfree Workplace