Customer Service Rep| Surgery| North| Full Time | Days

UF Health; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

UF Health in Jacksonville seeks a courteous and detail‑oriented Clerical Specialist to support patient care operations. You will perform data entry, manage medical records, schedule appointments, and serve as a liaison between patients, staff, and physicians.

Strong clerical and customer service skills in a healthcare setting are essential. Responsibilities include accurate registration, messaging, cashiering for copays, and coordination with care teams while upholding UF Health's standards for

Qualifications

• Data entry experience, preferably with healthcare systems.
• Clerical and customer service experience in a health care setting is preferred.
• Familiarity with inputting patient demographics and scheduling is a plus.

Responsibilities

• Perform clerical tasks to support medical records and patient services.
• Conduct registration interviews and data entry to enable full registration for new and existing patients.
• Maintain patient scheduling and set appointments according to guidelines.

Skills

Data entry

Customer service

Education

High School Diploma / GED

Job description

Overview

Performs clerical functions required to service the needs of the patient, providers and organization. Serves as a liaison between patients, clinical support staff, physicians, and others. Provides excellent customer service and greets patients entering the department/practice.

Responsibilities

Prepares and maintains all clerical aspects of the medical records through established guidelines.

Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up to date information on all established patients across multiple provider specialties as assigned.

Maintains patient scheduling functions, and sets patient appointments through established guidelines.

Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel. Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations.

Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record.

Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department.

Provides excellent customer service for patients/families/representatives and other members of the treatment team.

Participates as an active care team member in the coordination of patient care.

Qualifications

Experience Requirements

2 years-Data entry preferred

1 year-Clerical/customer service -ideally in a health care related industry preferred

Third party payors and computer experience for inputting data and reviewing patient demographic material

Education

High School Diploma/ GED required at time of hire

Additional Duties

Additional duties as assigned may vary.

UFJPI is an Equal Opportunity Employer and Drugfree Workplace