Customer Service Rep: Transactions, Referrals & Growth

WesBanco Bank Inc.; Wheeling (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

WesBanco Bank Inc. is seeking a Customer Service Representative to support customers by accurately processing transactions and delivering outstanding service.

As the first point of contact for new and existing customers, you will identify referral opportunities and help with account transactions in a fast-paced banking center. This role requires trust, discretion, and a strong grasp of cash handling, security procedures, and balancing the cash drawer.

Qualifications

• Accept and accurately process financial service transactions.
• Balance cash drawer and follow cash handling procedures.
• Maintain confidentiality of employee and customer information.
• Develop product knowledge to promote bank services.

Responsibilities

• Model the Bank's Mission, Vision, and Pledge.
• Process all financial service transactions accurately.
• Balance cash drawer and follow audit procedures.
• Respond to customer calls and support banking needs.
• Promote bank products and identify referrals.

Skills

Excellent Customer Service

Customer Transactions

Operational Security

Referral Opportunities

Education

High School Diploma or GED

Job description

WesBanco Bank Inc. is seeking a Customer Service Representative to support customers by accurately processing transactions and delivering outstanding service.

As the first point of contact for new and existing customers, you will identify referral opportunities and help with account transactions in a fast-paced banking center. This role requires trust, discretion, and a strong grasp of cash handling, security procedures, and balancing the cash drawer.