Banking Customer Service Pro — Transactions & Referrals

WesBanco Bank Inc.; Delphos (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

WesBanco Bank Inc. is seeking a Customer Service Representative (CSR) to serve as the first point of contact for customers, accurately processing transactions and providing friendly, solution-oriented service in line with bank policies.

The CSR will handle cash transactions, maintain cash drawer accuracy, identify referral opportunities, and promote the bank's products and services while safeguarding customer information and maintaining confidentiality.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of cash handling, sales or customer service experience preferred.
• Strong product knowledge and ability to promote bank services.

Responsibilities

• Accepts and accurately processes all financial service transactions.
• Maintains cash drawer accuracy and balances cash handling procedures.
• Identify referral opportunities and direct to appropriate bank line of business.
• Provide excellent customer service while safeguarding confidential information.
• Contribute to a team environment and support banking center needs.

Skills

Customer service

Cash handling

Sales experience

Communication skills

Problem solving

Education

High school diploma or GED

Job description

WesBanco Bank Inc. is seeking a Customer Service Representative (CSR) to serve as the first point of contact for customers, accurately processing transactions and providing friendly, solution-oriented service in line with bank policies.

The CSR will handle cash transactions, maintain cash drawer accuracy, identify referral opportunities, and promote the bank's products and services while safeguarding customer information and maintaining confidentiality.