Customer Service Rep

Lincare Holdings; Sevierville (TN); On-site; USD 30,000 - 50,000; Full time

Job summary

A healthcare solutions provider located in Tennessee is seeking an employee to communicate with customers to resolve problems and address their needs for products and services. Responsibilities include handling inbound and outbound calls, assessing needs, providing education on products, and maintaining accurate records. This position plays a vital role in ensuring compliance with physician orders and enhancing customer service experience.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer needs for additional products/services.
• Answers questions and provides customer education.

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records