Customer Service Rep

Lincare; Felton (DE); On-site; USD 30,000 - 45,000; Full time

Job summary

A health services provider in Felton, Delaware is looking for a customer service representative to handle inbound and outbound calls with customers. The role involves assessing customer needs, providing product education, and ensuring compliance with physician orders. Ideal candidates will have strong communication skills and be familiar with computerized record keeping. This position provides an opportunity to support customers in managing their health needs efficiently.

Qualifications

• Strong communication skills to interact with customers effectively.
• Ability to assess customer needs and compliance with physician orders.
• Experience with record keeping and data entry.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess customer needs for additional products and services.
• Document customer interactions in a computerized system.

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records