Customer Service Rep

Lincare; Lexington (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare in Lexington, KY is seeking a customer service professional to communicate with customers, answer questions, resolve problems, and determine ongoing or additional product/service needs while supporting physician-directed care.

You will document calls in the computerized records system, enter customer orders, verify and update demographics, and ensure adherence to physician orders, providing education about products and services.

Qualifications

• Strong communication and problem-solving skills.
• Experience with data entry in a computerized system.
• Ability to educate customers on products/services.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information such as address and telephone number in computerized records.

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records