Customer Service Rep

Lincare; Athens (GA); On-site; USD 34,000 - 52,000; Full time

Job summary

Lincare in Athens, GA is seeking a customer service professional to handle inbound and outbound calls, assess patient needs, educate on products and services, and update demographic information in a secure system.

This role includes documenting calls, entering orders, and ensuring physician directions are followed, contributing to compliant patient care workflows and reliable service delivery.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records