Customer Service Rep / Referral Specialist

Healthcare Support Staffing; Saint Petersburg (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Growth opportunities

Fun and positive work environment

Job summary

A national healthcare staffing firm is seeking a Customer Service Rep / Referral Specialist to schedule in-home visits for clinicians working with patients. Responsibilities include making outbound calls to arrange visits, assisting clinicians with any issues, and surveying patients for feedback. The ideal candidate should have a High School Diploma and at least one year of call center experience. This role offers growth opportunities and a fun work environment.

Qualifications

• At least 1 year of call center experience is required.
• Familiarity with MS applications is necessary.
• Candidates must demonstrate high detail orientation.

Responsibilities

• Call patients to schedule in-home visits for clinicians.
• Assist clinicians in resolving issues requiring home office support.
• Survey patients on their satisfaction after in-home visits.

Skills

Outbound calls

Call center experience

MS application knowledge

Detail and organization skills

Education

High School Diploma/GED

Job description

Customer Service Rep / Referral Specialist

• Contract

HealthCare Support Staffing, Inc. (HSS), is a proven industry‑leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non‑clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long‑lasting and rewarding career!

The Outbound caller works as a member of a scheduling team to support Nurse Practitioners in the field who visit in home patients to provide health assessments. They contact the patient for scheduling the in‑home visit. They also assist their field team with finding the patient’s home, contacting patients, the field team cannot reach and other tasks that may come up on a daily basis.

• Call patients to schedule the in home visits for clinicians in the field
• Assist clinicians in resolving any issues or situations they encounter that require home office support.
• Surveyr patients concerning their in home visit to determine their satisfaction level and document any ideas for improvement.

• High School Diploma/GED
• At least 1 year of call center experience
• Outbound calls are a must
• MS application knowledge
• High level of detail and organization skills

Advantages of this Opportunity:

• Growth opportunities
• Fun and positive work environment

If you are interested, please call, Courtney Phelpsat 407-636-7030 ext. 232. If you know of someone looking for a new opportunity, please pass along my contact information!