Customer Service I

Healthcare Support Staffing; Livermore (CA); On-site; USD 30,000 - 50,000; Full time

Job summary

A healthcare staffing firm is seeking a Call Center/Customer Service Specialist in Livermore, California. The role involves interacting with customers to provide information, handle inquiries, and resolve complaints. Ideal candidates should have a GED or high school diploma and some call center experience. This position offers a chance to develop skills in a dynamic work environment and contribute to customer satisfaction. Interested individuals are encouraged to apply swiftly.

Qualifications

• Minimum 6 months to 2 years of call center experience is required.
• Ability to handle customer inquiries and complaints effectively.
• Effective communication skills with an emphasis on customer service.

Responsibilities

• Resolve customer service or billing complaints.
• Respond to inquiries and notify customers of claim results.
• Keep records of customer interactions and transactions.

Skills

Call center experience

Customer service skills

Education

GED or High School Diploma

Job description

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!

Job Description

Summary: The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

Job Responsibilities:

Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

Refer unresolved customer grievances to designated departments for further investigation.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Qualifications

Minimum Qualifications:

• GED or High School Diploma
• 6 months to 2 years of Experience (Call Center)
• We are basically looking for anyone with a call center background- healthcare not required

Additional Information

Hello!

My name is Lora and I am a Recruiting Consultant with Healthcare Support. I specialize in the placement of medical professionals nationwide (both clinical and non-clinical).

If you would like to be considered for this opportunity please respond to this Email as soon (today) as possible! (Or you’re more than welcome to call me at my office 321-574-6538.