Customer Service Representative

Healthcare Support Staffing; Cypress (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

A national healthcare recruiting firm is looking for a Customer Service Representative to assist with member and provider inquiries. The role demands strong customer care skills such as empathy and active listening, alongside a High School diploma or GED. Experience in a healthcare call center setting along with knowledge of MS applications is preferred. Immediate interviews and offers are being made. The position is located in California, United States.

Qualifications

• A High School or GED Required or equivalent work experience is needed.
• Experience in call center or customer service is preferred.
• Knowledge of MS applications is essential.
• Preferred experience in healthcare call center setting with claims.

Responsibilities

• Responds to member and provider inquiries regarding business aspects.
• Records, investigates, and resolves member complaints.

Skills

Customer service skills

Empathy

Active listening

Knowledge of MS applications

Education

High School diploma or GED

Job description

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!

Job Description

Daily Responsibilities:

• Responds to member and provider inquiries (phone written or walk in) regarding all aspects of business including claims in a professional timely accurate and caring manner while consistently meeting all guidelines.
• Responds to member provider and other inquiries via telephone correspondence or lobby walk-in while meeting all corporate guidelines and performance standards.
• Demonstrates appropriate customer-care skills such as empathy active listening courtesy politeness helpfulness and other skills as identified.
• Records investigates and resolves member complaints as detailed in the Grievance Procedure narrative.

Qualifications

What We Look For:

• A High School or GED Required---or equivalent work experience Required
• Experience in call center or customer service
• Knowledge of MS applications
• Preferred healthcare call center setting with claims experience

Additional Information

Reach out to Maria Ana Viar at 321 445 8005 for immediate consideration. Interviews are being held immediately and you can get an offer ASAP!