Healthcare Customer Service Rep

Healthcare Support Staffing; Dallas (TX); On-site; USD 19,286 - 20,664; Full time

Benefits offered by this job

Competitive salary

Medical benefits

Dental benefits

Vision benefits

Positive work environment

Job summary

A leading healthcare staffing firm is seeking a Customer Service Representative to conduct outreach and assist members with available health programs. The role involves making a high volume of calls and using proprietary software. Ideal candidates should have healthcare experience, strong soft skills, and a professional appearance. Competitive salary of $14-$15/hr with benefits offered in a fun work environment. This is a great opportunity to advance your career in a growing company.

Qualifications

• Healthcare experience highly preferred.
• General typing and data entry skills required.
• Must have soft skills that are important for the role.
• Reliability is crucial in terms of attendance.
• Ability to collaborate effectively with others.
• Good work ethic and willingness to learn.
• Must maintain a professional appearance.

Responsibilities

• Conduct outreach to inform members about available programs.
• Make 80-120 outbound and inbound calls daily.
• Use a queue system to assist qualified individuals.
• Follow a script to determine service eligibility.

Skills

Healthcare experience

Computer skills

Soft skills

Reliability

Ability to work well with others

Good work ethic

Professional appearance

Job description

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!

Job Description

Daily Responsibilities:

• Will be doing outreach to members to inform them about programs available & scheduling them with the health coaches & mailing out info
• Will do outbound and some inbound calls, about 80-120 calls a day
• Will be using a system where they have a queue of people who are eligible for services
• They start out using a script to determine which services the people might benefit from and refer them to health coaches

Hours for this Position:

Advantages of this Opportunity:

• Competitive salary, negotiable based on relevant experience ($14-$15/hr.)
• Benefits offered, Medical, Dental, and Vision
• Fun and positive work environment

Qualifications

• Healthcare experience highly preferred
• Computer skills: general typing, data entry. Will be using proprietary software, so ability to learn computer program will be important.
• Soft skills are SO IMPORTANT!
• Reliability – in terms of ATTENDANCE
• Ability to work well with others
• Good work ethic/hard worker & Trainability
• Must be professional in appearance – no facial piercings/visible tattoos
• Good tenure at previous jobs

Additional Information

Are you an experienced Customer Service Representative looking for a new opportunity with a prestigious healthcare company? Do you want the chance to advance your career by joining a rapidly growing company? If you answered “yes" to any of these questions – this is the position for you!

If you are interested in applying to this position, please contact (Sheena Lagaylay @ 407-965-2843) and click the Green I’m Interested Button to email your resume.

The greatest compliment to our business is a referral. If you know of someone looking for a new opportunity, please pass along my contact information!