CSR/ Member Service Representative

Healthcare Support Staffing; Columbus (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare recruiting firm in Columbus, Ohio, is seeking a dedicated individual for a position that involves receiving and responding to member inquiries. The ideal candidate will have at least 2 years of healthcare call center experience and a High School diploma or GED. This full-time role is Monday to Friday from 8:30 am to 5:00 pm, providing essential support to members regarding plan benefits. If interested, please reach out to our contact person.

Qualifications

• Must have at least 2 years of healthcare call center experience.
• High School diploma or GED required.

Responsibilities

• Receive and respond to all member inquiries via phone or in writing.
• Assist members with plan benefits and document all issues.
• Utilize materials to assist in resolving member inquiries.

Skills

Healthcare call center experience

Education

High School diploma or GED

Job description

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!

Job Description

• Receive and respond to all telephone or written correspondence inquiries from members within established timeframes and policies
• Assist members with plan benefits via telephone, in writing, in person or make referral to outreach representative as appropriate
• Document in the computer system all members’ issues and resolution
• Utilize current reference materials to assist and resolve any member inquiries

Qualifications

• High School diploma or GED
• At least 2 years of healthcare call center experience

Additional Information

Hours for this Position:

Monday- Friday

8:30 am- 5:00 pm

If you are interested, please call, Aljon Loria 321-234-2124. If you know of someone looking for a new opportunity, please pass along my contact information!