Customer Service Representative

Healthcare Support Staffing; Laredo (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

A national healthcare recruiting firm is seeking candidates for a role focusing on making outbound calls to verify member status. Ideal applicants should be comfortable reading scripts, typing responses, and have a background in customer service or call centers. A High School Diploma/GED is required. This position offers an opportunity to engage in healthcare and service management, providing essential support in a rewarding environment.

Qualifications

• Comfortable making outbound calls to verify membership.
• Ability to read and memorize scripts over time.
• Previous experience in customer service or call centers preferred.

Responsibilities

• Make outbound calls to members to verify their membership status.
• Input customer responses into the system during calls.

Skills

Outbound calling

Reading and memorizing scripts

Typing skills

Education

High School Diploma/GED

Job description

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!

Job Description

Company Job Description/Day to Day Duties:

Outbound calls to a list of members which is provided daily. Objective is to verifying if the member is truly is a member. Candidates need to be comfortable reading, memorizing a script over time, as well as speaking and typing. The script is a list of questions and as the customer answers the agent is expected to input the customer’s response and answers into system.

Qualifications

Minimum Education/Qualifications/Licensures:

High School Diploma/GED

CSR/Call center experience

Healthcare experience: Preferred but not a must