Inbound Customer Service Representative

Healthcare Support Staffing; Town of Florida (NY); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Referral bonus for successful placements

Job summary

A national healthcare recruiting firm is seeking individuals to handle inbound calls from healthcare providers and members. Responsibilities include documenting calls and educating providers on self-service options. Experience in a call center is preferred, and bilingual candidates (English/Spanish) are highly favored. This is a 5-day work week, 8 hours per day, with shifts varying across Monday to Sunday. A referral bonus is available for successful placements of referred candidates.

Qualifications

• Experience in a call center environment preferred.
• Bilingual candidates (English / Spanish) highly preferred.

Responsibilities

• Take inbound calls from Provider offices, facilities, and member calls.
• Document providers and member calls.
• Educate providers on self-service options.
• Assist providers and members with questions or route them to the appropriate department.

Skills

Call Center Environment

Bilingual (English / Spanish)

Job description

HealthCare Support Staffing, Inc. (HSS) is a national healthcare recruiting and staffing firm.

Job Description

• Take inbound calls from Provider offices, facilities, and member calls
• Documents providers and member calls
• Educates providers on our self-service options (learn more in training)
• Assists providers and members with questions or re-route them to appropriate department

Qualifications

Requirements

• Call Center Environment; Health Care exp is NOT required (but highly preferred!)

Preferred (but not a MUST)

• Healthcare background
• Bilingual (English / Spanish) highly preferred

Additional Information

• Shift: Monday-Sunday: 8a-8p (shifts will vary - you must be available 7 days a week after October 1st)
• You will work a 5 day work week, 8 hours per day throughout every week
• Referral bonus: If you know someone who is interested and we place that person in this position, a $50.00 referral bonus will be paid

I look forward to hearing from you today.