Customer Service Rep, Physical Therapy

Olympic Medical Center; Port Angeles (WA); On-site; USD 29,000 - 41,000; Full time

Job summary

Olympic Medical Center seeks a Respiratory Therapy Customer Service Representative to ensure accurate scheduling and patient coordination through EPIC EMR. The position interfaces with providers, community health partners, and state agencies as needed.

The CSR provides administrative support to the Respiratory Therapy Manager and PFT Lab, performing routine receptionist duties and handling documentation, data entry, and communications with patients and vendors.

Qualifications

• High school diploma or equivalent.
• Office management training preferred.
• Knowledge of medical and respiratory therapy terminology preferred.
• Two years’ related receptionist/clerical experience in healthcare.

Responsibilities

• Provide excellent customer service and manage scheduling using EPIC EMR.
• Interface with community health organizations and state agencies for PFT communication.
• Support Respiratory Therapy Manager and PFT Lab with clerical tasks.
• Handle general office duties: answering calls, data entry, faxing, scanning.

Skills

Customer service

Data entry

Education

High school diploma or equivalent

Office management training

Medical terminology knowledge

Tools

EPIC EMR

Job description

ABOUT OLYMPIC MEDICAL CENTER:

Imagine working on Washington State's beautiful North Olympic Peninsula where recreational opportunities abound. Whether you enjoy hiking, camping, fishing, kayaking or cycling, the Olympic Peninsula is home to numerous adventures for outdoor enthusiasts. It's a great place to live, work, play and raise a family.

Bordered by the scenic Olympic National Park, the Strait of Juan de Fuca and the Pacific Coast - with Seattle and Victoria, BC just a ferry ride away - you won't find a better location. You'll receive a competitive salary, excellent benefits plus an amazing PNW lifestyle - a perfect combination!

FTE:

0%

WORK SHIFT

Days

PAY RANGE:

$21.33 - $29.45

UNION:

UFCW 3000-Support Services

SHIFT DIFFERENTIALS/PREMIUMS:

Weekend & Holiday Shifts:

No

On Call Shifts:

No

Shift Differentials:

• Evening - $3.00/hour
• Night- $5.00/hour
• Weekend - $4.50/hour

Premiums:

• Standby - $3.50/hour
• Lead - $3.25/hour
• Per Diem - 15% (on base, in lieu of benefits)

JOB DESCRIPTION:

The Respiratory Therapy Customer Service Representative (CSR) is responsible for providing the following services, including but not limited to excellent customer service, optimal use of Epic (EMR) for prioritizing patients for scheduling, scheduling/rescheduling patient appointments, confirming all elements of provider order/prescription are accurate and meet CMS local coverage determinations (LCD) and OMP/OMC guidelines, and ensuring the appropriate referrals have been generated within the EMR. This position may also interface with community health organizations and state agencies in all matters regarding Pulmonary Function testing (PFT) communication and documentation.

The CSR also provides administrative support for the Respiratory Therapy Manager, department, and PFT Lab. These duties require attention to detail, organizational skills, and the ability to multi-task. This position will perform general office duties such as answering and directing patient, vendor, and all other phone inquiries; data entry and retrieval; faxing; scanning; and other secretarial, receptionist, or administrative assistant tasks.

The CSR may direct patients to other area PFT labs or notify and schedule OMC PFT Lab personnel to accommodate unmet patient testing needs. Other duties include ordering clinical supplies and patient educational material in support of the inpatient and outpatient arenas.

EDUCATION

• High school diploma or equivalent
• Office management training preferred
• Knowledge of medical and respiratory therapy terminology preferred

EXPERIENCE

• Two years’ related experience within a receptionist/clerical capacity in a healthcare setting
• Experience using electronic medical record information technology such as EPIC is strongly desired

LICENSURE/CREDENTIALS

None

BENEFITS INFORMATION:

Click here for information about our benefits.

Equal Employment Opportunity (EEO) Statement:

Olympic Medical Center is an Equal Opportunity Employer that values workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, please visit www.eeoc.gov.