Customer Service Rep, Physical Therapy

Olympic Medical Center; Sequim (WA); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Evening differential

Night differential

Weekend differential

Standby pay

Lead pay

Per Diem 15%

Job summary

Olympic Medical Center in Washington’s North Olympic Peninsula seeks a Respiratory Therapy Customer Service Representative. You will manage scheduling, prioritize patients in EPIC EMR, and verify orders align with CMS LCD and OMC guidelines, while interfacing with health organizations as needed.

The CSR supports the Respiratory Therapy Manager and PFT Lab, handling phone inquiries, data entry, and general office tasks to ensure smooth patient flow and accurate documentation.

Qualifications

• Two years of receptionist/clerical experience in a healthcare setting.
• Experience using EPIC EMR is strongly desired.
• High school diploma or equivalent required.

Responsibilities

• Provide excellent customer service and scheduling coordination.
• Prioritize patients in EPIC EMR for scheduling.
• Verify provider orders meet CMS LCD and OMC guidelines.
• Assist with referrals and coordination with PFT Lab teams.
• Perform general clerical duties and data entry.

Skills

Customer service

Scheduling

Data entry

Communication

Education

High school diploma or equivalent

Office management training preferred

Knowledge of medical and respiratory terminology preferred

Tools

EPIC EMR

Job description

About Olympic Medical Center

Imagine working on Washington State’s beautiful North Olympic Peninsula where recreational opportunities abound. Whether you enjoy hiking, camping, fishing, kayaking or cycling, the Olympic Peninsula is home to numerous adventures for outdoor enthusiasts. It's a great place to live, work, play and raise a family.

Bordered by the scenic Olympic National Park, the Strait of Juan de Fuca and the Pacific Coast - with Seattle and Victoria, BC just a ferry ride away - you won’t find a better location. You’ll receive a competitive salary, excellent benefits plus an amazing PNW lifestyle – a perfect combination!

Fte

0%

WORK SHIFT

Days

Pay Range

$21.33 - $29.45

Union

UFCW 3000-Support Services

Weekend & Holiday Shifts

No

On Call Shifts

No

Shift Differentials

• Evening - $3.00/hour
• Night- $5.00/hour
• Weekend - $4.50/hour

Premiums

• Standby - $3.50/hour
• Lead - $3.25/hour
• Per Diem - 15% (on base, in lieu of benefits)

Job Description

The Respiratory Therapy Customer Service Representative (CSR) is responsible for providing the following services, including but not limited to excellent customer service, optimal use of Epic (EMR) for prioritizing patients for scheduling, scheduling/rescheduling patient appointments, confirming all elements of provider order/prescription are accurate and meet CMS local coverage determinations (LCD) and OMP/OMC guidelines, and ensuring the appropriate referrals have been generated within the EMR. This position may also interface with community health organizations and state agencies in all matters regarding Pulmonary Function testing (PFT) communication and documentation.

The CSR also provides administrative support for the Respiratory Therapy Manager, department, and PFT Lab. These duties require attention to detail, organizational skills, and the ability to multi-task. This position will perform general office duties such as answering and directing patient, vendor, and all other phone inquiries; data entry and retrieval; faxing; scanning; and other secretarial, receptionist, or administrative assistant tasks.

The CSR may direct patients to other area PFT labs or notify and schedule OMC PFT Lab personnel to accommodate unmet patient testing needs. Other duties include ordering clinical supplies and patient educational material in support of the inpatient and outpatient arenas.

Education

• High school diploma or equivalent
• Office management training preferred
• Knowledge of medical and respiratory therapy terminology preferred

Experience

• Two years’ related experience within a receptionist/clerical capacity in a healthcare setting
• Experience using electronic medical record information technology such as EPIC is strongly desired

Licensure/Credentials

None

Equal Employment Opportunity (EEO) Statement

Olympic Medical Center is an Equal Opportunity Employer that values workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, please visit www.eeoc.gov.