Customer Service Rep, Physical Therapy

Clallam County Public Hospital District No. 2 (DBA Olympic Medical Center); Port Angeles (WA); On-site; USD 29,000 - 41,000; Part time

Job summary

Olympic Medical Center is seeking a Respiratory Therapy Customer Service Representative to handle scheduling, patient communications, and EMR tasks with care. The CSR ensures orders are accurate and referrals are created, interfacing with PFT labs when needed and supporting the Respiratory Therapy Manager with administrative duties.

Ideal candidates have a high school diploma or equivalent with healthcare clerical experience and familiarity with EPIC EMR, CMS LCDs, and medical terminology.

Qualifications

• High school diploma or equivalent
• Office management training preferred
• Knowledge of medical and respiratory therapy terminology preferred
• Two years’ related receptionist/clerical experience in healthcare preferred

Responsibilities

• Provide excellent customer service and schedule patients using Epic EMR
• Prioritize patients for scheduling and verify provider orders meet CMS LCD/OMC guidelines
• Coordinate referrals within the EMR and notify PFT Lab personnel as needed
• Perform general office duties: data entry, faxing, scanning, and phone inquiries

Skills

Communication

Multitasking

Organizational skills

Education

High school diploma or equivalent

Office management training

Tools

EPIC EMR

Job description

ABOUT OLYMPIC MEDICAL CENTER

Imagine working on Washington State’s beautiful North Olympic Peninsula where recreational opportunities abound. Whether you enjoy hiking, camping, fishing, kayaking or cycling, the Olympic Peninsula is home to numerous adventures for outdoor enthusiasts. It's a great place to live, work, play and raise a family. Bordered by the scenic Olympic National Park, the Strait of Juan de Fuca and the Pacific Coast - with Seattle and Victoria, BC just a ferry ride away - you won’t find a better location. You’ll receive a competitive salary, excellent benefits plus an amazing PNW lifestyle – a perfect combination! FTE: 0% WORK SHIFT Days PAY RANGE: $21.33 - $29.45 UNION: UFCW 3000-Support Services SHIFT DIFFERENTIALS/PREMIUMS: Weekend & Holiday Shifts: No On Call Shifts: No Shift Differentials: Evening - $3.00/hour Night- $5.00/hour Weekend - $4.50/hour Premiums: Standby - $3.50/hour Lead - $3.25/hour Per Diem - 15% (on base, in lieu of benefits)

JOB DESCRIPTION

The Respiratory Therapy Customer Service Representative (CSR) is responsible for providing the following services, including but not limited to excellent customer service, optimal use of Epic (EMR) for prioritizing patients for scheduling, scheduling/rescheduling patient appointments, confirming all elements of provider order/prescription are accurate and meet CMS local coverage determinations (LCD) and OMP/OMC guidelines, and ensuring the appropriate referrals have been generated within the EMR. This position may also interface with community health organizations and state agencies in all matters regarding Pulmonary Function testing (PFT) communication and documentation. The CSR also provides administrative support for the Respiratory Therapy Manager, department, and PFT Lab. These duties require attention to detail, organizational skills, and the ability to multi-task. This position will perform general office duties such as answering and directing patient, vendor, and all other phone inquiries; data entry and retrieval; faxing; scanning; and other secretarial, receptionist, or administrative assistant tasks. The CSR may direct patients to other area PFT labs or notify and schedule OMC PFT Lab personnel to accommodate unmet patient testing needs. Other duties include ordering clinical supplies and patient educational material in support of the inpatient and outpatient arenas.

EDUCATION

High school diploma or equivalent Office management training preferred Knowledge of medical and respiratory therapy terminology preferred

EXPERIENCE

Two years’ related experience within a receptionist/clerical capacity in a healthcare setting Experience using electronic medical record information technology such as EPIC is strongly desired

LICENSURE/CREDENTIALS

None

BENEFITS INFORMATION

Click here for information about our benefits.

Equal Employment Opportunity (EEO) Statement: Olympic Medical Center is an Equal Opportunity Employer that values workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, please visit www.eeoc.gov. Olympic Medical Center, the largest employer in Clallam County, has a wide variety of employment opportunities. We welcome you the opportunity to join our team of highly-trained and experienced staff! We offer excellent benefits, competitive salaries and an intentional culture that represents respect and appreciation for all of our employees. OMC cares and is an eligible employer for Public Service Loan Forgiveness and other loan forgiveness programs. For more information about our benefits, click here! Contact us: [e-mail] For answers to some frequently asked questions, click here. Learn about our Career Pathways Whether you enjoy hiking, camping, fishing, kayaking or cycling, the Olympic Peninsula is home to myriad opportunities for outdoor enthusiasts, and a great place to live, work, play and raise a family. I find the staff and employees very caring and open, and I'm thrilled that there was an opening in my specialty to be able to come here. - Dr. Zina Hajduczok There is no better illustration of the value that rural facilities provide to their communities than the annual identification and recognition of the top-performing rural facilities. Each year, the rural hospitals are analyzed through the lens of the Chartis Rural Hospital Performance INDEX, the industry’s most comprehensive and objective assessment of rural hospital performance in the United States. Family and Medical Leave Act (FMLA) Equal Employment Opportunity (EEO) Equal Polygraph Protection Act (EPPA) Non-discrimination Patient Rights HIPAA