Customer Service Rep, Physical Therapy

Olympic Medical; Port Angeles (WA); On-site; USD 29,000 - 41,000; Full time

Job summary

Olympic Medical Center seeks a Respiratory Therapy Customer Service Representative to prioritize patients, schedule appointments, and verify provider orders within the EMR. The role interfaces with community health organizations to coordinate referrals and support the PFT Lab.

The CSR supports the Respiratory Therapy Manager, handles general office tasks, and helps educate patients with educational materials. Prior experience with EPIC is strongly desired.

Qualifications

• High school diploma or equivalent.
• Office management training preferred.
• Knowledge of medical and respiratory therapy terminology preferred.
• Two years’ related receptionist/clerical experience in healthcare.

Responsibilities

• Answer and direct patient, vendor, and other phone inquiries.
• Data entry and retrieval; faxing and scanning.

Skills

Customer service

Data entry

Multitasking

Education

High school diploma or equivalent

Tools

EPIC EMR

Job description

Customer Service Rep, Physical Therapy### Customer Service Rep, Physical TherapyApply: Port Angeles: Sequim: Per Diem: Posted Today: JR-12227**ABOUT OLYMPIC MEDICAL CENTER:**Imagine working on Washington State’s beautiful North Olympic Peninsula where recreational opportunities abound. Whether you enjoy hiking, camping, fishing, kayaking or cycling, the Olympic Peninsula is home to numerous adventures for outdoor enthusiasts. It's a great place to live, work, play and raise a family. Bordered by the scenic Olympic National Park, the Strait of Juan de Fuca and the Pacific Coast - with Seattle and Victoria, BC just a ferry ride away - you won’t find a better location. You’ll receive a competitive salary, excellent benefits plus an amazing PNW lifestyle – a perfect combination! **FTE:**0%**WORK SHIFT**Days**PAY RANGE:**$21.33 - $29.45**UNION:**UFCW 3000-Support Services**SHIFT DIFFERENTIALS/PREMIUMS:** **Weekend & Holiday Shifts:** No**On Call Shifts:** No **Shift Differentials:*** Evening - $3.00/hour* Night - $5.00/hour* Weekend - $4.50/hour **Premiums:*** Standby - $3.50/hour* Lead - $3.25/hour* Per Diem - 15% (on base, in lieu of benefits) **JOB DESCRIPTION:**The Respiratory Therapy Customer Service Representative (CSR) is responsible for providing the following services, including but not limited to excellent customer service, optimal use of Epic (EMR) for prioritizing patients for scheduling, scheduling/rescheduling patient appointments, confirming all elements of provider order/prescription are accurate and meet CMS local coverage determinations (LCD) and OMP/OMC guidelines, and ensuring the appropriate referrals have been generated within the EMR. This position may also interface with community health organizations and state agencies in all matters regarding Pulmonary Function testing (PFT) communication and documentation.The CSR also provides administrative support for the Respiratory Therapy Manager, department, and PFT Lab. These duties require attention to detail, organizational skills, and the ability to multi-task. This position will perform general office duties such as answering and directing patient, vendor, and all other phone inquiries; data entry and retrieval; faxing; scanning; and other secretarial, receptionist, or administrative assistant tasks.The CSR may direct patients to other area PFT labs or notify and schedule OMC PFT Lab personnel to accommodate unmet patient testing needs. Other duties include ordering clinical supplies and patient educational material in support of the inpatient and outpatient arenas.***EDUCATION**** High school diploma or equivalent* Office management training preferred* Knowledge of medical and respiratory therapy terminology preferred***EXPERIENCE**** Two years’ related experience within a receptionist/clerical capacity in a healthcare setting* Experience using electronic medical record information technology such as EPIC is strongly desired ***LICENSURE/CREDENTIALS***None**BENEFITS INFORMATION:**Click here for information about our benefits.