Customer Service Representative - Onsite

ResultsCX; Illinois; On-site; USD 15,911 - 22,661; Full time

Job summary

ResultsCX is hiring an Onsite Customer Service Representative in Oak Brook, IL. This role involves handling inbound and outbound calls while assisting customers with account updates and various inquiries.

The ideal candidate must have a high school diploma or GED and possess a typing speed of at least 25 words per minute. A personality that thrives on social connections and reliable transportation is also necessary. The position offers a starting pay of $14 per hour during training.

Qualifications

• High school diploma or GED required.
• Typing speed of at least 25 words per minute.
• Intermediate to advanced technical proficiency.

Responsibilities

• Handle inbound and outbound calls.
• Assist customers with account updates and billing questions.
• Foster community engagement.

Skills

Customer service skills

Technical proficiency

Effective communication

Social engagement

Education

High school diploma or GED

Job description

Onsite Customer Service Representative

Location: Oak Brook, IL (900 Commerce Dr #310)

Responsibilities

Work from the Oak Brook office to handle inbound and outbound calls, assist customers with account updates, billing questions, service inquiries, new account setups, and other customer service tasks. Provide a script‑beyond support role and foster community engagement.

Real‑world Example

Agent assisted a homeowner anxious about a mandatory notice, reviewed existing plans, identified missing coverage, explained benefits, investigated potential scam, and secured new coverage—resulting in a satisfied and protected customer.

Requirements

• High school diploma or GED
• Typing speed of at least 25 words per minute
• Intermediate to advanced technical proficiency, toggling between multiple systems while communicating
• Open availability 7 days a week
• Pay starts at $14 per hour during training; rates vary by program fit

Site‑Specific Qualifications

• Reliable transportation to and from 900 Commerce Dr #310, Oak Brook, IL
• Residency within commuting distance of the site
• Personality that thrives on social connections, events, mentoring, and growth opportunities

Equal Opportunity Employment Statement

Results‑CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.