Customer Service Rep Manufacturing $24- $26.00

Ultimate Staffing; Worcester (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Ultimate Staffing is seeking a customer support representative to process orders, respond to phone inquiries, and help customers select the right products. You will work with Sales, Production, Accounting, Engineering and Shipping to meet customer needs and ensure accurate documentation.

Required skills include customer service experience and basic Microsoft Office proficiency. A bachelor's degree is preferred and 1–3 years in a similar office role is encouraged.

Qualifications

• Customer service experience preferred.
• Basic proficiency with Microsoft Office (Excel, Word, PowerPoint).

Responsibilities

• Process customer purchase orders.
• Answer questions about products, pricing, availability, repairs, and tech support.
• Help customers choose the right products.
• Coordinate with Sales, Production, Accounting, Engineering and Shipping to meet customer needs.
• Track shipments and provide updates.
• Assist walk-in customers.
• Perform other related duties as needed.

Skills

Customer service

Phone inquiries

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Provide customer support by processing orders and responding to phone inquiries.

Key Responsibilities:

• Process customer purchase orders
• Answer customer and dealer questions (product details, pricing, availability, repairs, and technical support)
• Help customers choose the right products
• Work with internal teams (Sales, Production, Accounting, Engineering, Shipping) to meet customer needs
• Coordinate demo equipment and shipping paperwork
• Track shipments and provide tracking information
• Assist walk-in customers
• Perform other related duties as needed

Level of Responsibility:

• Minimal impact on broader business decisions

Required Skills:

• Customer service experience preferred
• Basic proficiency with Microsoft Office (Excel, Word, PowerPoint)

Education & Experience:

• Bachelor's degree preferred
• 1-3 years of customer service or office experience
• On-the-job training provided

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.