Customer Service Rep $22 - $24/Hr

Mayville Engineering Company, Inc.; Raleigh (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Mayville Engineering Company, Inc. in Raleigh, NC is seeking a detail‑oriented Customer Service/Order Associate to directly communicate with customers, manage purchase orders and EDI transactions, and coordinate with internal teams to resolve inquiries and schedule shipments.

You will support the account lead and service manager, create shipping pick lists, and ensure accurate invoicing and timely delivery while upholding high integrity and collaborative problem solving with colleagues.

Qualifications

• Strong communication with customers and follow-up on daily needs.
• Ability to coordinate with internal teams to resolve inquiries.
• Attention to detail and accuracy in order processing.
• Capability to manage multiple tasks and priorities efficiently.

Responsibilities

• Communicate with customers and follow up on daily needs.
• Collaborate with Account Lead/Customer Service Manager to resolve complaints.
• Manage Purchase Orders and EDI transactions.
• Create Shipping Pick Lists.
• Direct requests to the designated resource – Account Lead, Customer Service Manager, Operations, Estimating or Sales.
• Coordinate with internal departments for scheduling, shipping and invoicing.
• Negotiate customer dates on drop-ins per SOP.
• Demonstrate teamwork, organization, and multi-tasking ability.
• Work with the team to solve problems and meet deadlines.
• Maintain product knowledge and administrative procedures.
• Operate with integrity and build credible relationships.
• Other duties as assigned.

Skills

Interpersonal skills

Organizational skills

Multi-tasking

Job description

Responsibilities

• Communicate directly with customers; Follow-up on customer interactions on daily needs
• Works with Account Lead and or Customer Service Manager on resolution of customer complaints.
• Manage Purchase Orders and EDI transactions
• Create Shipping Pick List
• Direct requests and unresolved issues to the designated resource - Account Lead, Customer Service Manager, Operations, Estimating and or Sales
• Communicate and coordinate with internal departments; scheduling, shipping, invoicing
• Effectively negotiate customer dates on "drop in" based off of SOP
• Interpersonal skills; organization skills and multi-tasking ability
• Work effectively with team: collaborative problem solving, respect for deadlines, punctuality, open communication
• Attention to detail and accuracy
• Maintain product knowledge; Knowledge of administrative procedures
• Operates with high integrity; builds trust, quickly wins and sustains credibility in relationship with others
• Other duties as assigned

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.