Customer Service

Lee Hecht Harrison Nederland B.V.; Des Plaines (IL); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401K plan

Job summary

Lee Hecht Harrison Nederland B.V. is seeking a Customer Service / Order Management Representative to support our clients’ customers and internal teams by managing orders, providing exceptional service, and ensuring accurate order fulfillment.

This role suits a detail-oriented professional with manufacturing experience who thrives in a fast-paced environment and collaborates across departments. Key responsibilities include processing orders, handling inquiries, maintaining ERP data, coordinating

Qualifications

• Associate degree in a technical or related field preferred.
• 5+ years in customer service, order management, or related experience in a manufacturing environment preferred.
• Strong verbal and written communication skills.
• Experience with ERP systems and Microsoft Office applications preferred.
• Ability to interpret manufacturing drawings and technical specifications is a plus.

Responsibilities

• Process and manage customer purchase orders accurately and efficiently.
• Respond to inquiries regarding pricing, product availability, order status, shipments, and invoicing.
• Enter and maintain order details, shipping requirements, and customer information in the ERP system.
• Monitor open and delayed orders and proactively communicate updates and solutions.
• Coordinate with Sales, Engineering, Production, Quality, Supply Chain, and Finance to resolve issues.
• Perform order and contract reviews to ensure compliance with customer requirements.
• Review drawings, blueprints, and specifications to verify order accuracy.
• Manage returns, exchanges, and warranty claims; support corrective actions.
• Assist Finance with invoice discrepancy resolution and collection activities.
• Maintain accurate customer records and documentation.
• Deliver professional, responsive customer service that strengthens relationships.

Skills

Communication skills

Phone etiquette

Task prioritization

Attention to detail

ERP systems

MS Office

Reading drawings

Education

Associate degree (technical or related)

Tools

ERP systems

Microsoft Office

Job description

LHH is seeking a Customer Service / Order Management Representative to support our clients’ customers and internal teams by managing orders, providing exceptional service, and ensuring accurate order fulfillment. This role is ideal for a detail-oriented professional with manufacturing industry experience who thrives in a fast-paced environment and enjoys collaborating across multiple departments.

Key Responsibilities

• Process and manage customer purchase orders accurately and efficiently
• Respond to customer inquiries regarding pricing, product availability, order status, shipments, and invoicing
• Enter and maintain order details, shipping requirements, and customer information within the ERP system
• Monitor open and delayed orders and proactively communicate updates and solutions
• Coordinate with Sales, Engineering, Production, Quality, Supply Chain, and Finance teams to resolve customer issues
• Perform order and contract reviews to ensure compliance with customer requirements
• Review manufacturing drawings, blueprints, and specifications to verify order accuracy
• Manage returns, exchanges, and warranty claims while supporting corrective action processes
• Assist Finance with invoice discrepancy resolution and collection activities
• Maintain accurate customer records and documentation
• Deliver professional, responsive customer service that strengthens customer relationships

Qualifications

• Associate degree in a technical or related field preferred
• 5+ years of customer service, order management, or related experience in a manufacturing environment preferred
• Strong verbal and written communication skills
• Excellent phone etiquette and customer relationship skills
• Ability to prioritize multiple tasks and meet deadlines
• Strong attention to detail and problem-solving abilities
• Experience working with ERP systems and Microsoft Office applications preferred
• Ability to interpret manufacturing drawings and technical specifications is a plus

Pay/Benefits

• $50,000 - $62,000 per year depending on experience
• Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria

Pay Details: $50,000.00 to $62,000.00 per year

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.