CSR 440

Paycom - ATS; Miami (FL); On-site; USD 19,000 - 22,000; Full time

Job summary

Paycom - ATS in Miami, FL is seeking a bilingual call center representative to handle customer inquiries, resolve issues, and promote products. Fluency in English and Spanish is essential.

You will rely on CRM and Microsoft Office, maintain accurate records, and collaborate with the team to deliver excellent service in a fast-paced environment. A high school diploma is required, and prior call center experience is preferred.

Qualifications

• Fluent in English and Spanish to effectively communicate with customers.
• High school diploma or equivalent is required.
• One year of customer service or call center experience is preferred.
• Strong verbal and written communication skills.

Responsibilities

• Handle customer inquiries and resolve issues efficiently.
• Promote products and services during interactions.
• Make and answer calls in a timely and professional manner.
• Maintain accurate records of customer interactions and follow-ups.
• Collaborate with team members to resolve complex issues.
• Adhere to company policies and data protection guidelines.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Education

High School Diploma

Tools

CRM systems

Microsoft Office

Job description

Job Details

Job Location: Miami, FL 33144, Salary Range: $14.00 - $16.00 Hourly,

Responsibilities

• Responsibilities will include handling customer inquiries, resolving issues efficiently, and promoting our products and services.
• Fluency in both English and Spanish is essential for effective communication with our diverse customer base.
• Handle incoming calls from customers promptly and professionally.
• Initiate outbound calls to follow up on inquiries, resolve issues, or promote products and services.
• Identify customer concerns and resolve them effectively to ensure a positive experience. Utilize problem-solving skills and product knowledge to address inquiries and complaints.
• Strive to provide swift resolutions to customer issues and inquiries. Maintain efficiency while ensuring accuracy and quality in interactions.
• Engage with customers to understand their needs and preferences. Offer personalized solutions and recommendations to meet individual requirements.
• Actively promote our products and services during customer interactions. Utilize upselling and cross-selling techniques to maximize sales opportunities.
• Maintain accurate records of customer interactions, including details of inquiries, resolutions, and follow-up actions. Ensure all documentation is complete and up-to-date.
• Collaborate with team members and other departments to address complex customer issues or elevate unresolved issues as necessary. Work together to achieve common goals and deliver exceptional service.
• Adhere to company policies and procedures, including compliance with regulatory requirements and data protection guidelines. Maintain confidentiality and integrity in handling customer information.
• Attend necessary sales and customer service training sessions.
• Execute local store marketing initiatives and other marketing efforts.
• Represent the company in all business-related activities.
• Other duties assigned.

Requirements

• Fluent in both English and Spanish to effectively communicate with customers.
• Bilingual proficiency is mandatory.
• High school diploma or equivalent is required.
• Basic proficiency in computer usage, including familiarity with CRM systems and Microsoft Office applications.
• Previous experience in a call center or customer service role is preferred. Experience in sales or telemarketing is a plus.
• Excellent verbal and written communication skills. Ability to articulate solutions clearly and concisely.
• Strong problem-solving skills with a focus on delivering timely and effective resolutions to customer issues.
• Strong organizational and time management skills to handle multiple tasks efficiently.
• Professional, energetic, and ability to thrive in a fast-paced environment and adapt to changing priorities.
• 1-year customer service experience preferred, preferably in an insurance-related field with a 2-20/440 license.
• Reliable transportation is required.