Customer Service Rep II: Watercraft & Licenses

State of Arizona; Kingman (AZ); On-site; USD 25,000 - 29,000; Full time

Job summary

Arizona Game and Fish Department seeks a Customer Service Representative 2 in Kingman, AZ. The role supports frontline service at the Kingman office, handling over-the-counter registrations, licenses, and related duties to ensure compliant, safe outdoor activities.

Responsibilities include customer assistance across hunting, fishing, and boating topics, enforcing state rules, processing payments, and guiding the public through complex regulations with accuracy and courtesy.

Qualifications

• Knowledge of public relation practices and agency rules.
• Ability to provide world class customer service with clear guidance.
• Proficiency in Microsoft Office and basic database entry.

Responsibilities

• Register watercraft and issue ownership documents; manage fees and revenue via POS.
• Issue licenses, stamps, and publications; handle inventory and daily reconciliations.
• Answer public inquiries about watercraft registration, hunting and fishing regulations, and wildlife issues.
• Process travel claims and procurements; assist with budget tracking and reports.

Skills

Public relations

Customer service

Problem solving

Microsoft Office

Tools

POS system

Cash Pro

Informix

NCR Counterpoint

Job description

Arizona Game and Fish Department seeks a Customer Service Representative 2 in Kingman, AZ. The role supports frontline service at the Kingman office, handling over-the-counter registrations, licenses, and related duties to ensure compliant, safe outdoor activities.

Responsibilities include customer assistance across hunting, fishing, and boating topics, enforcing state rules, processing payments, and guiding the public through complex regulations with accuracy and courtesy.