Administrative Coordinator I (Licensing & Watercraft Services)

State of South Carolina; South Carolina; On-site; USD 42,000 - 62,000; Full time

Job summary

State of South Carolina in Greenville seeks a supervising administrator to oversee daily operations of the Greenville Licensing and Watercraft Services Office. You will train and guide customer service personnel in issuing licenses, permits and boating transactions, ensuring accuracy and compliance with statutes.

The role emphasizes strong public communication, money handling, and adherence to privacy and PCI guidelines, with a focus on process improvement and staff development.

Qualifications

• High school diploma or equivalent; a BA/BS may substitute for required experience.
• Knowledge of PCs, laser printers, data processing and general accounting practices.
• Ability to deal with the public in a courteous and professional manner.
• Extensive knowledge of Titling and Registration statutes, Hunting and Fishing regulations and HR policies.

Responsibilities

• Supervising, instructing and assisting with training of customer service staff on issuing licenses, tags, permits and boating transactions.
• Staff should communicate effectively with the public at windows, by phone, electronically and by mail.
• Monitor balancing and depositing of monies and maintain records or petty cash.
• Provide current information on hunting, fishing and boating laws and procedures.
• Ensure compliance with PII and PCI requirements.
• Collaborate with the Customer Service Manager to review procedures and ensure proper handling guidelines.
• Monitor staff production and error rates.
• Maintain issued equipment and inventory; input on form design.

Skills

Staff supervision

Customer service communication

Training staff

Education

High school diploma

Bachelor's degree may substitute for experience

Tools

PCs

Laser printers

Data processing

Accounting software

Job description

This employee will be responsible for managing the daily operations of the Greenville Licensing and Watercraft Services Office.

Job Duties Include:

• Supervising, instructing and assisting with the training of customer service staff on issuing hunting and fishing licenses, tags, permits for recreational use, commercial licenses and all boating transactions in accordance with state statute.
  • Staff should be able to effectively communicate with the general public at the customer service window, by phone, electronically, and by mail.
• Monitoring the balancing and depositing of all monies received and maintaining records or petty cash funds.
• Communicating with the Customer Service Team regularly regarding transaction volumes, proposed legislative changes, personnel issues and general office activity.
• Providing current, concise information concerning hunting, fishing and boating laws, regulations and procedures so that staff can effectively communicate accurate information to customers and the general public.
• Ensuring staff is following the requirements for PII and PCI compliance.
• Working closely with Customer Service Manager to review and evaluate procedures ensuring proper receipt, collection and handling guidelines are in place.
• Monitoring staff production and error rates.
• Maintaining issued equipment for operational readiness.
• Maintaining inventory supply and providing input on design of boating and licensing forms.

A high school diploma and relevant experience in business management, public administration, or administrative services; or a bachelor's degree may be substituted for the required work experience.Knowledge of PCs, laser printers, data processing, general accounting practices and computer technology. Ability to deal with the public in a courteous and professional manner. Extensive knowledge of Titling and Registration statutes, Hunting and Fishing regulations/procedures and SCDNR Human Resources policies and guidelines.