Hybrid CSR II: Licensing & Public Help

State of Arizona; United States; Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

ASRS retirement

Paid holidays

Job summary

Department of Insurance and Financial Institutions (Arizona) is seeking a Customer Service Representative II to support licensing processes. This role balances in-office and remote work, with remote days on Monday, Wednesday, and Friday and in-office days on Tuesday and Thursday.

The position involves entering applications, communicating with applicants, and assisting with license issues while upholding state regulations and quality standards.

Qualifications

• Knowledge of insurance terms and industry practices
• Experience with title 20/32 AZ statutes and related codes
• Customer service experience in insurance or appraisal sectors
• Strong written and verbal communication skills
• Ability to manage license applications and renewals efficiently
• Familiarity with process improvement and teamwork

Responsibilities

• Enter license applications into the system accurately.
• Review applications for completeness and route for denials or renewals as needed.
• Answer questions about requirements in person or remotely; assist with records requests.
• Participate in process improvement meetings and share ideas daily.
• Perform other duties related to licensing and customer service.

Skills

Reasoning and judgment

Planning and organizing

Adaptability in conversations

Applied law and rules

Education

Two years customer service experience

Tools

Google Docs

Spreadsheets (Excel)

CRM systems

Job description

Department of Insurance and Financial Institutions (Arizona) is seeking a Customer Service Representative II to support licensing processes. This role balances in-office and remote work, with remote days on Monday, Wednesday, and Friday and in-office days on Tuesday and Thursday.

The position involves entering applications, communicating with applicants, and assisting with license issues while upholding state regulations and quality standards.