Statewide Motor Carrier Customer Service Specialist

State of Arizona; Tucson (AZ); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Sick leave

Vacation with holidays

Paid Parental Leave

Health and dental insurance

Retirement plan

Life insurance and disability

Optional benefits

Job summary

Arizona Department of Transportation seeks a Customer Service Representative 2 to perform a range of non‑police officer duties at Ports of Entry/offices. You will interpret motor vehicle codes, assist with weighing vehicles, issue permits, and manage cash receipts while ensuring security and compliance.

Overnight travel may be required, and a background check is mandatory. This role emphasizes public interaction, accurate record keeping, and collaboration with state and federal partners.

Qualifications

• Knowledge of Police Department functions, organization, mission, procedures, objectives, policies, rules and regulations particularly those applicable to law enforcement.
• Practices of computer applications and software; of Spillman Cad RMS, Query Analyzer, Livescan, and Armani;.
• Federal OSHA, State and County regulations and policies regarding safe work practices.
• CVSA laws, Arizona Police Officer Standards and Training (AZ Post Rules), EPro/Transport, the Arizona Management System and all ADOT software used in Enforcement Services Bureau (ESB).

Responsibilities

• Answer various inquiries pertaining to motor vehicle administrative rules, regulations, federal and state statutes, policies and procedures. Resolves customer issues, problems and/or concerns.
• Provides information to representatives of other states motor carrier entities, transportation personnel, law enforcement agencies, T&R offices and other governmental entities.
• Performs duties which involve continual public contact. Provides motor carrier customer contact, follow-up and information referral service relative to the ECD Enforcement programs.

Skills

Police department knowledge

Math & analysis

Public interaction

Oral & written communication

Google Platform

Tools

Spillman Cad RMS

Query Analyzer

Livescan

Armani

Job description

Arizona Department of Transportation seeks a Customer Service Representative 2 to perform a range of non‑police officer duties at Ports of Entry/offices. You will interpret motor vehicle codes, assist with weighing vehicles, issue permits, and manage cash receipts while ensuring security and compliance.

Overnight travel may be required, and a background check is mandatory. This role emphasizes public interaction, accurate record keeping, and collaboration with state and federal partners.