Customer Service Representative 2

IdahoPTV; Coeur d'Alene (ID); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Generous vacation and sick leave accr

Eleven paid holidays in a year

Eight weeks of Paid Parental Leave

Multiple saving plans-optional 401k и

Job summary

Idaho Department of Fish and Game in Coeur d’Alene seeks a dynamic Customer Service Representative 2 to deliver front-line service in a Panhandle regional office. You’ll greet visitors, answer questions on regulations, licenses, hunting maps, and assists with hunter education while reconciling payments and handling information requests.

The role offers generous leave, eleven holidays, eight weeks of parental leave, and optional 401k/457 plans, with a mission-driven team committed to Idaho’s fish

Qualifications

• Knowledge of interviewing methods, practices.
• Ability to interpret and apply regulations or policies.
• Experience accessing data using computerized systems.
• Experience independently handling complaints from customers.
• Experience conducting sensitive one-on-one interviews.
• Experience working with multiple electronic devices and data records.

Responsibilities

• Provide front-line customer service and multi-tasking tasks such as greeting visitors, answering questions about regulations, licenses, maps, and services; selling licenses and permits; assisting with hunter education; distributing information materials; addressing issues with wildlife.
• Perform office support like producing labels, forms, and routine letters; verify applications; maintain records.
• Receive payments by cash, check, or debit cards; reconcile sales reports and deposits.
• Respond in writing to requests for program information.

Skills

Interviewing methods

Regulations interpretation

Computer data access

Customer complaint handling

Sensitive interviewing

Multi-device data systems

Job description

Customer Service Representative 2 - 27085

18.61 - 18.61 USD per hour

Posted 2 days ago | Apply before October 21, 2026

Description

Idaho Department of Fish and Game Career Opportunity

Please Note: Applications will be accepted through 11:59 P.M. MDT on the posting end date.

The Idaho Department of Fish and Game is seeking a dynamic customer focused Customer Service Representative 2 to join our Panhandle Regional front office in Coeur d’Alene. Under the direct supervision of the region's Office Service Supervisor, the incumbent for this position will be tasked with the responsibility of providing daily front-line customer service. Join us in a rewarding long-term administrative position where you’ll have the chance to develop your expertise and grow your skills over time.

Why IDFG? We are a premier natural resource agency dedicated to preserving, protecting, perpetuating, and managing Idaho's fish and wildlife for this great state. We are committed to creativity, innovation, and excellence as we cultivate opportunities for our customers to engage with our natural resources and become resource stewards for future generations. We are highly dedicated to our mission, committed to our team, and we know how to balance work/life commitments while loving the work we do.

What We Offer:

• Generous vacation and sick leave accrual that begins as soon as you start
• Eleven paid holidays in a year
• Eight weeks of Paid Parental Leave
• Multiple saving plans-optional 401k and 457 plans
• This announcement will be used to fill the current opening at the Idaho Department of Fish and Game in Coeur d’Alene only.

Responsibilities:

• Provide front-line customer service and multi-tasking functions that may include: greeting or screening visitors and callers, answering regulation, map, and hunt unit questions; selling hunting and fishing licenses, tags, and permits; providing hunter education assistance; suggesting information about other options and services; distributing booklets, brochures, maps, and other informational material; assisting customers with issues such as road kills, injured or orphaned animals, depredation problems, live traps, and pest advice; as well as a willingness to handle harvested animals.
• Perform a variety of office support functions such as producing labels, forms, and routine letters; verifying completeness of applications and forms; maintaining record systems.
• Receive payments by cash, check or debit cards, as well as reconciling sales reports/deposits.
• Respond in writing to request for pertinent program information.

Minimum Qualifications: (These qualifications are required.)

• Some knowledge of interviewing methods. (Typically requires professional experience interviewing, or through training in effective interviewing practices. (General reception experience required of receptionists is non-qualifying).
• Experience interpreting, explaining, and applying regulations, laws, or complex policies to carry out assignments. (Typically requires at least six months or more of full-time experience interpreting, explaining, and applying regulations, laws or complex policies to process documents and to help customers through processes. General reception duties are not at the level required for this position).
• Experience accessing data using a computerized system. (Typically requires at least six months or more of experience accessing data using a computerized system. Using a computerized cash register does not qualify).
• Experience independently handling complaints and upset individuals in a business setting. (Typically requires at least six months of full-time experience in a business setting where I handled upset or angry customers. (Experience in a retail environment would qualify).
• Experience conducting sensitive fact‑finding interviews. (Typically requires at least six months of experience that require in-depth, one-on-one interviewing to elicit personal, financial, or medical facts of a sensitive nature. Types of qualifying experience would be background in credit collection, law enforcement, financial institutions, or social service programs or services. (Experience as a receptionist or any position at that level would not qualify. General interviewing required of most receptionists is not in-depth enough to qualify).
• Experience working with multiple electronic devices, systems, and data records. (Typically requires at least six months of experience working with multiple electronic devices (high-speed scanner, computerized databases, electronic case file systems, etc.) in processing a high volume of work with tight timelines).

To learn more about the Idaho Department of Fish and Game, please see the following:

CONTACT INFORMATION:
Idaho Department of Fish and Game
P.O. Box 25
Boise, Idaho83707
WEBSITE:
https://idfg.idaho.gov/

If you have questions,
please contact us at:

EMAIL:
[e-mail]

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact [phone] (TTY/TTD: 711), or email [e-mail].

Preference may be given to veterans who qualify under state and federal laws and regulations.