Customer Service Representative 2 (Kingman)

State of Arizona; Kingman (AZ); On-site; USD 25,000 - 29,000; Full time

Job summary

Arizona Game and Fish Department seeks a Customer Service Representative 2 in Kingman, AZ. The role supports frontline service at the Kingman office, handling over-the-counter registrations, licenses, and related duties to ensure compliant, safe outdoor activities.

Responsibilities include customer assistance across hunting, fishing, and boating topics, enforcing state rules, processing payments, and guiding the public through complex regulations with accuracy and courtesy.

Qualifications

• Knowledge of public relation practices and agency rules.
• Ability to provide world class customer service with clear guidance.
• Proficiency in Microsoft Office and basic database entry.

Responsibilities

• Register watercraft and issue ownership documents; manage fees and revenue via POS.
• Issue licenses, stamps, and publications; handle inventory and daily reconciliations.
• Answer public inquiries about watercraft registration, hunting and fishing regulations, and wildlife issues.
• Process travel claims and procurements; assist with budget tracking and reports.

Skills

Public relations

Customer service

Problem solving

Microsoft Office

Tools

POS system

Cash Pro

Informix

NCR Counterpoint

Job description

GAME AND FISH DEPARTMENT

Join the only state agency in Arizona responsible for conserving and protecting more than 800 wildlife species. Be part of a passionate group of people who want to make a positive impact on outdoor recreation in Arizona by managing resources for safe, compatible opportunities for current and future generations. From fishing, boating and off-highway vehicle use to shooting sports, hunting and wildlife watching, Arizona Game and Fish supports it all. Our biologists use the best available science in their management actions, and our wildlife managers are on the ground in your communities making a difference every day. Opportunities abound beyond the field at AZGFD, so check us out and see what we’re all about! Consider joining our workforce today. AZGFD celebrates the diversity of Arizona's people, landscapes and of course, wildlife. However you choose to enjoy Arizona’s wildlife and wild places, the outdoors is open for all.
The Arizona Game and Fish Department manages fish and wildlife in Arizona and under the authority of the Arizona Game and Fish Commission, creates and implements scientific methods and regulations to effectively manage fish and wildlife habitat via conservation, enforcement, hunting, fishing, watercraft and off-highway vehicle recreation, and shooting sports. The Arizona Game and Fish Department dedicates itself to excellence, values its employees and supports a culture of stewardship, teamwork and partnerships.
The Arizona Game and Fish Department is an Equal Employment Opportunity agency.

Customer Service Representative 2 (Kingman)

Job Location:

FIELD OPERATIONS DIVISION / REGION 3 / KINGMAN, AZ BASED
5325 Stockton Hill Rd. Kingman, AZ 86409
The selected candidate will be required to work on-site at the Kingman, AZ office. Relocation to Kingman, AZ is required for this role.

Posting Details:

Salary: $18.70/HR

Grade: 15

Closing Date: 10/25/2026

Job Summary:

CUSTOMER SERVICE REPRESENTATIVE 2
“Customer Service Representative 2 (Kingman)”
FIELD OPERATIONS DIVISION / REGION 3 / KINGMAN, AZ BASED
FLSA – NON-EXEMPT / SALARY GRADE 15 / HOURLY RATE $18.70/HR

Are you a detail-oriented problem-solver who enjoys helping others navigate complex information? Do you take pride in delivering exceptional customer service while keeping processes accurate and compliant? If so, we invite you to bring your talents to our Kingman Regional Office as a Customer Service Representative 2!

The Department’s Region 3 (Kingman) Office is seeking to fill its Customer Service Representative 2 position to provide over the counter services to the public and provide wide variety assistance with excellent customer service. Under the direction of the Business Office Manager, you will play an essential role in supporting the public, regional office, and Arizona’s vibrant community of hunters, anglers, and boaters. This position is perfect for someone who thrives in a customer service oriented environment, enjoys investigative work, and values providing clear, professional guidance to outdoor enthusiasts. Every day, you will be a trusted resource for Arizona’s boating, hunting and fishing community—helping ensure safe, legal, and enjoyable experiences. Whether you are assisting a hunter with complex tag requirements or helping a boater ensure their vessel is compliant, you are the face of the Arizona Game and Fish Department.

Come make a difference with us—and help keep Arizona’s wild places and waterways safe, compliant, and ready for adventure!

Job Duties:

The Customer Service Representative II at the Kingman Regional Office provides essential front-facing support to the public, ensuring the seamless delivery of Department services. Primary responsibilities include the registration and inspection of watercraft to ensure compliance with Federal requirements and A.R.S. Title 5. This involves verifying legal ownership documentation, managing database entry, issuing official titles, and processing revenue through Point-of-Sale (POS) systems. In addition to maritime duties, the incumbent issues hunting and fishing licenses, special use stamps, and non-permit tags in strict accordance with A.R.S. Title 17 and Commission Rules. This role serves as a primary point of contact for the public, requiring the professional interpretation of state and federal laws, Department policies, and procedures related to wildlife management and complex registrations across multiple communication channels.

Major duties may include:

• Over the counter services, registering watercraft, inspecting watercraft when necessary, ensuring validity of legal documentation of ownership, issues new ownership documents, assess fees, collects revenue, identifies stolen watercraft - notifies Law Enforcement, enters revenue into POS register, responsible for cash security & accountable inventory.
• Over the counter services, issues licenses, special licenses, tags, stamps, and publications. Determines fees, collects revenue, responsible for publications, license inventory and security of those items. Prepares daily reconciliation reports.
• Responds to public inquiries through mail, in person, over Internet & phones. Answers questions about watercraft registration, hunting, fishing regulations, where to hunt & fish, injured or nuisance wildlife or urban wildlife issues. Prepares special mail outs for hunts, special events, sorts, labels & stuffs for mail outs.
• Purchases supplies, goods & services for the region using Arizona Procurement Portal (APP) to process punch-outs & purchase orders. Process's invoices on received products to make payments. Makes travel arrangements for regional travelers using the Ghost Card. Process or assist with monthly Ghost Card/PCard purchases and reconcile the monthly statements.
• Works with regional budgets, tracking expenditures, inputting information onto budget spreadsheets. Research issues as they arise. Assists other programs at special events. Process travel claims, employee reimbursement & seasonal fire paperwork.
• Utilizes Cash Pro system to financially process watercraft transactions.
• Perform other duties as assigned.

Knowledge, Skills & Abilities (KSAs):

Candidates will have knowledge of public relation practices; Game and Fish Commission rules and orders; A.R.S. Title 5, Title 17, Title 33 and other applicable Arizona Revised Statutes; Department Accounting Manual, Special License Manual, ATF Laws, various city, county, state & Native American regulations and ordinances.

Candidates will have skills in business English, spelling, state geography, Microsoft Office, Google Workspace, NCR Counterpoint, Informix, up-sell techniques, written communication, 10 key, desktop computer, printers, copier, fax, proofreading, listening, customer service and problem solving.

Candidates will have the ability to provide world class customer service, able to defuse a difficult situation, extend courtesy to all customers internal and external, ability