Administrative Coordinator I (Licensing & Watercraft Services)

South Carolina DDSN; South Carolina; On-site; USD 42,000 - 54,000; Full time

Job summary

South Carolina DDSN is seeking a candidate to manage the daily operations of the Greenville Licensing and Watercraft Services Office. The role involves supervising staff, training on licensing and boating transactions, and ensuring accurate handling of funds and records.

The successful applicant will provide current information on hunting, fishing, and boating laws, uphold privacy and security standards, and collaborate with the Customer Service Manager to optimize procedures and staff

Qualifications

• High school diploma or GED required; relevant experience in business management, public administration, or administrative services.
• A bachelor's degree may substitute for required work experience.
• Knowledge of PCs, laser printers, data processing and general accounting practices.
• Ability to interact with the public courteously and professionally.
• Extensive knowledge of Titling and Registration statutes, Hunting and Fishing regulations, and SCDNR HR policies.

Responsibilities

• Supervise, instruct and train customer service staff on issuing licenses, permits, and boating transactions.
• Balance and deposit monies; maintain records and petty cash.
• Communicate with the Customer Service Team on transaction volumes, proposed legislative changes, personnel issues and general office activity.
• Provide current information concerning hunting, fishing and boating laws and procedures so staff can relay accurate information.
• Ensure staff follows PII and PCI compliance requirements.
• Collaborate with Customer Service Manager to review procedures for proper receipt, collection and handling guidelines.
• Monitor staff production and error rates.
• Maintain issued equipment for operational readiness.
• Maintain inventory supply and provide input on design of boating and licensing forms.

Job description

This employee will be responsible for managing the daily operations of the Greenville Licensing and Watercraft Services Office.

Job Duties Include:

• Supervising, instructing and assisting with the training of customer service staff on issuing hunting and fishing licenses, tags, permits for recreational use, commercial licenses and all boating transactions in accordance with state statute.
  • Staff should be able to effectively communicate with the general public at the customer service window, by phone, electronically, and by mail.
• Monitoring the balancing and depositing of all monies received and maintaining records or petty cash funds.
• Communicating with the Customer Service Team regularly regarding transaction volumes, proposed legislative changes, personnel issues and general office activity.
• Providing current, concise information concerning hunting, fishing and boating laws, regulations and procedures so that staff can effectively communicate accurate information to customers and the general public.
• Ensuring staff is following the requirements for PII and PCI compliance.
• Working closely with Customer Service Manager to review and evaluate procedures ensuring proper receipt, collection and handling guidelines are in place.
• Monitoring staff production and error rates.
• Maintaining issued equipment for operational readiness.
• Maintaining inventory supply and providing input on design of boating and licensing forms.

A high school diploma and relevant experience in business management, public administration, or administrative services; or a bachelor's degree may be substituted for the required work experience.Knowledge of PCs, laser printers, data processing, general accounting practices and computer technology. Ability to deal with the public in a courteous and professional manner. Extensive knowledge of Titling and Registration statutes, Hunting and Fishing regulations/procedures and SCDNR Human Resources policies and guidelines.