Customer Service Rep II: Build Relationships & Drive Orders

Genuine Parts

Tukwila (WA)

On-site

USD 33,000 - 41,000

Full time

14 days+

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Job summary

Motion Industries is seeking a Customer Service Representative II in Tukwila, WA under general supervision to determine and meet customer expectations. Responsibilities include handling quotes, order entry, and supporting other reps.

The role emphasizes reliability, communication, multi-tasking, and negotiation skills, with opportunities to influence profitability and ensure inventory availability. Competitive hourly compensation.

Qualifications

High school diploma or GED with 3–5 years related experience.
Reliability, organization, and attention to detail required.
Excellent communication in written and verbal form.
Ability to multi-task and manage time effectively.
Strong computer skills.
Strong negotiation skills.
Basic product knowledge.

Responsibilities

Responds to customer inquiries regarding products, provides quotes, and handles order entry.
Places customer orders via phone, fax, email, or walk-ins (counter sales).
Influences gross profit by negotiating sale and purchase prices within parameters.
May adjust non-contract pricing to meet customer demands while maximizing profit.
Builds customer relationships to drive repeat business and improve processes.
Maintains appropriate inventory levels for customers.
Expedites backorders and prepares orders for shipment.
Sourcing products in branch/distribution/supplier inventories.
Determines cost-effective shipping method for customer orders.
May handle customer returns.
May support specific customer(s).
Assists less experienced representatives with addressing customer needs.
Performs other duties as assigned.