Customer Service Rep

externallincarecareers; Bradenton (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Retirement plan

Tuition reimbursement

Employee discounts

Job summary

externallincarecareers seeks a detail‑oriented customer service representative to communicate with patients, answer questions, resolve issues, and support pharmacy‑related needs in Bradenton, FL. You will document calls, enter orders, and verify demographic information in computerized systems.

Responsibilities include reading patient orders, understanding pharmacy terminology, assisting coworkers, and helping train staff.

Qualifications

• High School Diploma or GED or 1–3 months related experience
• Computer entry required
• Must meet licensing requirements for location

Responsibilities

• Communicate with customers via inbound/outbound calls and outbound calls generated by automated dialer system
• Assess customer needs for additional products/services and education
• Document calls and enter orders in computerized systems
• Verify and update demographic information in records
• Read and analyze patient orders and understand pharmacy terminology
• Assist in training employees
• Calculate figures and amounts for frequency and doses
• Follow oral and written instructions

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.