Customer Service Rep I - PHC

externallincarecareers; Cottonwood (AZ); Vor Ort; USD 28.000 - 36.000; Vollzeit

Benefits dieser Stelle

Training and advancement opportunities

Medical, dental & vision coverage

Paid time off

Retirement savings

Zusammenfassung

externallincarecareers is seeking a customer service professional to handle inbound and outbound calls, document patient interactions in a record-keeping system, and verify demographic details. The role requires reading medical orders and understanding pharmacy terminology, with collaboration across staff and patient communication.

Training others and accurately calculating dosage-related figures are part of the responsibilities, with adherence to written and oral instructions.

Qualifikationen

• High school diploma or GED or 1–3 months related experience and/or training, or equivalent combination of education and experience.
• Must meet licensing requirements necessary for specific location.
• Computer entry experience required.

Aufgaben

• Communicate with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system.
• Documents calls and intakes in computerized record keeping system (Productivity).
• Verifies and updates demographic information such as address and telephone number in computerized records.
• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Effectively communicate with co-workers and patients alike.
• Help with the training of employees.
• Calculate figures and amounts in reference to frequency and doses dispensed.
• Apply common sense understanding to carry out oral and written instructions.

Kenntnisse

Communication

Documentation

Training others

Reading medical documents

Pharmacy terminology

Demographic data verification

Ausbildung

High school diploma or GED

1–3 months related experience/training

Tools

Computerized record keeping system

Productivity software

Jobbeschreibung

Job Responsibilities:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Documents calls and intakes in computerized record keeping system (Productivity)
• Verifies and updates demographic information such as address and telephone number in computerized records
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with co-workers and patients alike
• Help with the training of employees
• Calculate figures and amounts in reference to frequency and doses dispensed
• Apply common sense understanding to carry out oral and written instructions

Education and Experience:

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience
• Must meet any licensing requirements necessary for specific location
• Computer entry experience required

Physical Demands:

The employee must occasionally lift and/or move up to 10 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.