Customer Service Rep I - PHC

Lincare Holdings; Cottonwood (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Training opportunities

Medical, dental, vision

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Job summary

Lincare Holdings seeks a customer service oriented employee in Arizona to communicate with patients, answer questions, and support compliance to physician directions. You will document calls, update records, and assist with training of staff, while accurately calculating dosages and frequencies.

The role emphasizes clear communication with coworkers and patients, handling demographics, and following instructions to ensure safe, efficient service delivery in a healthcare setting.

Qualifications

• High school diploma or GED, or 1–3 months related experience or equivalent combination
• Computer entry experience required

Responsibilities

• Communicates with customers via inbound and outbound calls
• Documents calls and intakes in the computerized record keeping system
• Verifies and updates demographic information in records
• Reads and analyzes patient orders
• Supports training of employees
• Calculates figures and amounts for frequency and doses dispensed
• Follows oral and written instructions

Skills

Communication

Customer service

Teamwork

Education

High school diploma/GED

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, as well as supporting compliance to physician direction.

Job Responsibilities:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Documents calls and intakes in computerized record keeping system (Productivity)
• Verifies and updates demographic information such as address and telephone number in computerized records
• Read and analyze documents such as patient orders
• Effectively communicate with co-workers and patients alike
• Help with the training of employees
• Calculate figures and amounts in reference to frequency and doses dispensed
• Apply common sense understanding to carry out oral and written instructions

Education and Experience:

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience
• Must meet any licensing requirements necessary for specific location
• Computer entry experience required

Physical Demands:

The employee must occasionally lift and/or move up to 10 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.