Customer Service Rep I - PHC

Lincare Holdings; Lakewood (CO); On-site; USD 20,664 - 31,684; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Referral program

Job summary

Lincare Holdings in Lakewood, CO is hiring for a role focused on handling customer calls, updating patient records, and processing prescription-related information. You will work with colleagues to ensure accurate data entry and clear communication with patients.

Ideal candidates have a GED or higher, basic computer entry experience, and are able to adapt to a fast-paced work environment. This on-site position offers benefits and opportunities for growth.

Qualifications

• GED or higher required.
• Licensing as required for Colorado location.
• Computer data entry experience required.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Documents calls and intakes in computerized records system.
• Verifies and updates demographic information in records.
• Reads and analyzes customer documents such as patient orders.
• Comprehends pharmacy prescription terminology.
• Assists with training of employees and shares knowledge.

Education

GED or higher

Licensing as required for Colorado

Computer data entry experience

Job description

Offering $15.16 to $23 per hour

Job Responsibilities:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Documents calls and intakes in computerized record keeping system (Productivity)
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with co-workers and patients alike
• Help with the training of employees
• Calculate figures and amounts in reference to frequency and doses dispensed
• Apply common sense understanding to carry out oral and written instructions

Education and Experience:

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience
• Must meet any licensing requirements necessary for specific location
• Computer entry experience required

Physical Demands:

The employee must occasionally lift and/or move up to 10 pounds.

• Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities.
• Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits.
• There are also a generous employee referral program and a wide array of employee discounts to take advantage of.