Customer Service Rep: Growth, Training & Benefits

CCF Family of Brands; Memphis (TN); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system

Cross brand training

Leadership potential program

Performance-based advancement

Educational reimbursement

Medical insurance options

401(k) and company match

Life and AD&D insurance

Voluntary benefits

Employee assistance program

Discount marketplace

Paid time off 12 days first year

Job summary

TitleMax in Memphis, TN seeks a Customer Service Representative to help customers access quick financial solutions. You will process transactions, maintain accurate records in a POS system, and build relationships that drive repeat business.

The role emphasizes hands-on training, a supportive team, and opportunities within a growing company. A full-time, in-person schedule with weekend work is required, with competitive compensation and benefits.

Qualifications

• A high school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Background check required per applicable law.
• Ability to meet the physical demands of the position, including standing most of the time and light lifting.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing appointments.
• Maintain store appearance and comply with security, opening/closing procedures, and vault/cash handling when needed.

Skills

Communication

Data entry

Customer service

Attention to detail

Verbal and written

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Phone usage

Job description

TitleMax in Memphis, TN seeks a Customer Service Representative to help customers access quick financial solutions. You will process transactions, maintain accurate records in a POS system, and build relationships that drive repeat business.

The role emphasizes hands-on training, a supportive team, and opportunities within a growing company. A full-time, in-person schedule with weekend work is required, with competitive compensation and benefits.