Customer Service Rep - Growth, Benefits & Impact

EmergencyMD; Minneapolis (MN); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Health, dental, and vision

Paid time off (PTO)

401(k) with company match

Short- and long-term disability

Bonus structure

Company vehicle

Education assistance

Growth opportunities

Life insurance

Uniforms

Job summary

Edison Electric Inc. in Minneapolis, MN is seeking a self-motivated CSR - Customer Service Rep for a full-time role. You will handle phone lines, respond to website requests, and help keep our schedule full while delivering excellent service to customers.

Typically 7:00 am – 4:00 pm, Monday to Friday. We offer comprehensive benefits and a strong growth culture to support your career.

Qualifications

• Excellent phone communication and listening skills.
• Administrative and time-management abilities.
• Customer service mindset and ability to interact with different kinds of people.
• Experience with ServiceTitan or another CRM is a bonus.
• Must pass background check and drug screening.

Responsibilities

• Manage phone lines and respond to website requests to assist customers.
• Schedule appointments and effectively dispatch electricians to jobs.
• Maintain organization and provide a positive impression to clients.
• Turn first-time clients into loyal customers.

Skills

Phone communication

Administrative skills

Customer service mindset

Tools

ServiceTitan CRM

Job description

Edison Electric Inc. in Minneapolis, MN is seeking a self-motivated CSR - Customer Service Rep for a full-time role. You will handle phone lines, respond to website requests, and help keep our schedule full while delivering excellent service to customers.

Typically 7:00 am – 4:00 pm, Monday to Friday. We offer comprehensive benefits and a strong growth culture to support your career.