Customer Service Representative

Edison Electric, Inc.; Minneapolis (MN); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Health, dental, and vision

Paid time off (PTO)

401(k) with company match

Short- and long-term disability

Bonus structure

Company vehicle

Education assistance

Growth opportunities

Life insurance

Uniforms

Job summary

Edison Electric Inc. in Minneapolis, MN is seeking a self-motivated CSR - Customer Service Rep for a full-time role. You will handle phone lines, respond to website requests, and help keep our schedule full while delivering excellent service to customers.

Typically 7:00 am – 4:00 pm, Monday to Friday. We offer comprehensive benefits and a strong growth culture to support your career.

Qualifications

• Excellent phone communication and listening skills.
• Administrative and time-management abilities.
• Customer service mindset and ability to interact with different kinds of people.
• Experience with ServiceTitan or another CRM is a bonus.
• Must pass background check and drug screening.

Responsibilities

• Manage phone lines and respond to website requests to assist customers.
• Schedule appointments and effectively dispatch electricians to jobs.
• Maintain organization and provide a positive impression to clients.
• Turn first-time clients into loyal customers.

Skills

Phone communication

Administrative skills

Customer service mindset

Tools

ServiceTitan CRM

Job description

• 3134 California St NE suite 126, Minneapolis, MN 55418, USA
• 23.00-28.00 per hour
• Full Time
• We offer fantastic benefits, including health, dental, vision, paid time off (PTO), 401(k) with company match, short- and long-term disability, and more.

Edison Electric Inc. in Minneapolis, MN is looking for a self-motivated, client-driven person to join our office as a full-time CSR - Customer Service Rep. If you have a cheerful attitude, flexible problem-solving skills, and an inherent desire to make a positive impact, you could be the right fit for this clerical role!

Depending on experience and qualifications, you can earn $23.00 - $28.00/hour. You can thrive in our positive working environment and enjoy this incredible benefits package:

• Health, dental, and vision
• Paid time off (PTO)
• 401(k) with company match
• Short- and long-term disability
• Bonus structure
• Company vehicle
• Education assistance
• Growth opportunities
• Life insurance
• Uniforms

As for your schedule, you're usually in our office from 7:00 am - 4:00 pm, Monday - Friday. Are you communicative and great with speaking over the phone? Do you take pride in your work and give your best every day? If YES, we want you as our CSR - Customer Service Rep!

WHAT YOUR DAY IS LIKE

You let your clerical skills and customer service know-how shine, skillfully managing our phone lines and responding to website requests to assist customers and keep our schedule full. Committed to doing your best, you speak with customers, ask about their electrical needs, and determine what we can do for them. You remain organized as you schedule appointments and effectively dispatch electricians to jobs. With a cheerful demeanor, you support our clients however you can and make a lasting positive impression of our office. Your efforts help turn first-time clients into loyal customers!

WHO ARE WE?

Since 2007, we've proudly served the Twin Cities as a locally owned, independent company, and we treat our team like family. Our culture is centered on valuing and supporting each member of our team. We're committed to providing a workplace where everyone can thrive both professionally and personally. Don't just take our word for it-visit our careers page to hear directly from our employees through their testimonials. They share firsthand how we prioritize work-life balance, ensuring they have time for family events and personal commitments. If you're looking for a company that truly values and invests in its people, join us!

WHAT DO YOU NEED?

• Excellent phone communication and listening skills
• Administrative skills, organizational abilities, and strong time management skills
• Customer service mindset and ability to interact with different kinds of people

Experience with ServiceTitan or another CRM would be a bonus for this clerical role. Do you have what it takes to excel as our CSR - Customer Service Rep?

Must have the ability to pass a background check and drug screening test.