Customer Care & Dispatch Specialist

Edison Electric Inc; Minneapolis (MN); On-site; USD 31,684 - 38,572; Full time

Benefits offered by this job

Health, dental, and vision

Paid time off (PTO)

401(k) with company match

Short- and long-term disability

Bonus structure

Company parties

Company vehicle

Education assistance

Growth opportunities

Life insurance

Mentor/apprentice program

Uniforms

Job summary

Edison Electric Inc is seeking a full-time Customer Care Associate in Minneapolis, MN. You will be the go-to person for our clients, providing exceptional customer service while maintaining a positive environment.

This role requires excellent communication skills, and the ability to manage customer inquiries efficiently. The competitive wage ranges from $23.00 to $28.00 per hour, along with comprehensive benefits including health insurance, PTO, and education assistance.

Qualifications

• Experience with a CRM like ServiceTitan is a plus.
• Must have excellent phone communication and listening skills.
• Strong organizational and time-management skills are necessary.

Responsibilities

• Serve as the main point of contact for customers and assist them.
• Answer phone calls and warmly greet clients.
• Record client information and schedule appointments.

Skills

Excellent phone communication skills

Administrative skills

Organizational abilities

Time-management skills

Customer service mindset

Tools

ServiceTitan (CRM)

Job description

Edison Electric Inc is seeking a full-time Customer Care Associate in Minneapolis, MN. You will be the go-to person for our clients, providing exceptional customer service while maintaining a positive environment.

This role requires excellent communication skills, and the ability to manage customer inquiries efficiently. The competitive wage ranges from $23.00 to $28.00 per hour, along with comprehensive benefits including health insurance, PTO, and education assistance.