Customer Service Rep: Grow Into Leadership in Finance

Tower Loan of Mississippi, LLC; Champaign (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision care

Life insurance

401(k) match

Paid time off

Paid holidays

Job summary

Tower Loan is seeking a Customer Service Representative to deliver excellent service, build customer relationships, and promote financial solutions in an on-site setting. You will handle payments, support loan production, and assist with daily branch operations.

The role emphasizes cash handling, customer service, and potential career growth within a company with a long-standing presence in consumer finance. Strong communication and reliability are essential to succeed.

Qualifications

• High School Diploma or GED.
• Must have a valid driver’s license and reliable vehicle.
• Preferred cash handling, sales, or customer service experience.

Responsibilities

• Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain and secure cash drawers and accounting activities, including balancing and preparing deposits.
• Execute office administrative activities, such as checking branch mail, filing, purchasing office supplies.
• Process loan applications and collect payments due.
• Perform all other duties as assigned.

Skills

Customer service

Cash handling

Relationship building

Communication

Education

High School Diploma or GED

Tools

Cash handling equipment

Job description

Tower Loan is seeking a Customer Service Representative to deliver excellent service, build customer relationships, and promote financial solutions in an on-site setting. You will handle payments, support loan production, and assist with daily branch operations.

The role emphasizes cash handling, customer service, and potential career growth within a company with a long-standing presence in consumer finance. Strong communication and reliability are essential to succeed.