Customer Service Rep, Fiber Optics — Paid Training

Fiber Optic Center, Inc.; New Bedford (MA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid training

Medical insurance

Dental insurance

Life insurance

401k retirement plan

Paid holidays, vacation and sick time

Job summary

Fiber Optic Center, Inc., New Bedford, MA, is seeking a Customer Service Representative to support sales and manage orders with empathy and clear communication. The role combines inbound/outbound calls, product information, and problem resolution in a fast-paced environment.

Training is provided. The ideal candidate has excellent communication, strong organization, and proficiency with Microsoft Office; CRM knowledge (Salesforce) is a plus.

Qualifications

• Excellent communication skills, both oral and written.
• Good organizational skills and the ability to multitask.
• Excellent phone and conflict resolution skills.
• Analytical and problem-solving skills with attention to detail.
• Product knowledge and ability to achieve targets.
• Proficient documentation skills and CRM knowledge helpful.

Responsibilities

• Serving customers and providing product and service information.
• Resolving product and service problems.
• Communicating with customers and answering questions.
• Maintaining database for proper order processing, billing, and special requirements.
• Sourcing products and scheduling with vendors to meet customer needs.
• Collaborating with Sales Team to ensure customer receives all details.
• Staying informed about industry and products.
• Continuing to improve listening and communication techniques.

Skills

Communication skills

Multitasking

Conflict resolution

Time management

Empathy

Customer service

CRM experience

Education

High school diploma or equivalent

Tools

Salesforce.com

Microsoft Office

Job description

Fiber Optic Center, Inc., New Bedford, MA, is seeking a Customer Service Representative to support sales and manage orders with empathy and clear communication. The role combines inbound/outbound calls, product information, and problem resolution in a fast-paced environment.

Training is provided. The ideal candidate has excellent communication, strong organization, and proficiency with Microsoft Office; CRM knowledge (Salesforce) is a plus.