Fiber Optic Customer Experience Specialist

Velocity Network; Erie (Erie County); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts/Section 125

401(k) Savings Plan with a company map

Life Insurance

Short Term Disability Insurance

Paid Time Off

Sick Time

Paid Holidays

Employee Assistance Program

Free Parking

On-Site Fitness Facility

Job summary

Velocity Network, Inc. is seeking a Customer Experience Representative for our Fiber to the Home team.

The incumbent will advise customers on the benefits of fiber optics through inbound and outbound sales calls and provide exemplary service for bill inquiries, service issues, payments, and handling equipment returns. VNET offers a competitive compensation and benefits package including health, dental and vision insurances, FSA, 401(k) with company match, life and disability coverage, PTO,

Qualifications

• Experience in customer service or call center preferred.
• Strong communication and problem-solving skills.
• Ability to handle billing inquiries and payments.

Responsibilities

• Advise customers on the benefits of fiber optics and assist with inbound and outbound sales calls.
• Provide exceptional customer service for bill inquiries, service issues, payments, and equipment returns.

Job description

Velocity Network, Inc. is seeking a Customer Experience Representative for our Fiber to the Home team.

The incumbent will advise customers on the benefits of fiber optics through inbound and outbound sales calls and provide exemplary service for bill inquiries, service issues, payments, and handling equipment returns. VNET offers a competitive compensation and benefits package including health, dental and vision insurances, FSA, 401(k) with company match, life and disability coverage, PTO,