Fiber Customer Experience Specialist

Velocity Network, Inc.; Erie (Erie County); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts/Section 125

401(k) Savings Plan with a company 2x

Life Insurance

Short Term Disability Insurance

Paid Time Off

Sick Time

Paid Holidays

Employee Assistance Program

Free Parking

On-Site Fitness Facility

Job summary

Velocity Network, Inc. is seeking a Customer Experience Representative for our Fiber to the Home team. You will advise customers on the benefits of fiber optics and handle inbound and outbound sales calls, resolving inquiries with professionalism.

You will deliver exceptional service on bill inquiries, service issues, payments, and equipment returns, contributing to customer satisfaction and retention in a fast-paced environment.

Job description

Velocity Network, Inc. is seeking a Customer Experience Representative for our Fiber to the Home team. You will advise customers on the benefits of fiber optics and handle inbound and outbound sales calls, resolving inquiries with professionalism.

You will deliver exceptional service on bill inquiries, service issues, payments, and equipment returns, contributing to customer satisfaction and retention in a fast-paced environment.